Her Story
About Frances
With 30 years in financial services and insurance, I've built my career on helping people achieve their dreams and developing the next generation of insurance professionals. I started as a personal banker at South Trust Bank (now Wells Fargo) right out of college, where I discovered my passion for the financial side of helping people. I worked my way through banking, never as a teller but always as a personal banker dealing directly with people's accounts and loans. I then moved into real estate financing, handling the funding behind real estate transactions. My journey into direct sales began at State Farm, where I sold auto, homeowners, and life insurance. When my agent told me I had outgrown him, I knew it was time to step into management at Kemper Life Insurance, where I've been for 9 years. Today, as a sales manager and brand ambassador for Kemper Life, I oversee a team of agents and their day-to-day activities, production, and sales. I work with colleges in Birmingham, providing job readiness training, bringing in interns, and teaching them about the insurance industry, sales, service, and professionalism. What drives me most is agent development - seeing how I impact the lives and careers of young agents as they come in with no idea what insurance sales is about. I walk them through studying to become licensed, teach them about our products and services, and train them in house-to-house sales. I'm helping them build careers that meet their financial needs and support their loved ones, not just jobs. Beyond my corporate role, I founded a nonprofit organization and serve as president of a women's foundation, where I mentor young girls and women financially, spiritually, mentally, and holistically. I hold state licenses for life insurance and personal lines property and casualty in Alabama, and I'm forever learning through continuing education to stay current with state laws, processes, and procedures.
Her Interview
Ten minutes with Frances
01What advice would you give to young women entering your industry?
My first question would be for them to dig and write down their why. Why would you choose this industry? Is it because you're trying to make a better financial decision for your family? Is it truly to help the people? Because what we sell is something that everybody will use - it's not a pick and choose, and it's based upon their age, so it's not about them running from price. Will you be able to sit down and really see the good, bad, and the ugly? Because everybody's purse is not the same, but everybody does need what we offer as far as life insurance. So that would be my thing - would you take the time to hold a people's hand and on the worst days, you want to be their best friend. Do you have that in you to go through death, to go through different things? Because these people genuinely become your family. You see them every month, you're in their homes every month, you're the first person that they're gonna call if something were to happen. So that would be the first thing I ask them to do - can you sustain that commitment?
02What values are most important to you in your work and personal life?
I was blessed to have parents that really instilled in me great morals outside of the classroom, being a person of integrity, and just whatever you do, put your head down and give your best. I've always had a zeal and a zest for the financial side of how to make things work for people, how to help them achieve their dreams. I mentor young girls and women financially, spiritually, mentally, and holistically, trying to make sure that we are whole in all areas of our lives. Visibility is key because a lot of people perish for the lack of knowledge of not knowing who's available, who's out there, and what another person can offer them. I want people to know what's available to them, and some people are timid when it comes to big conglomerates, so they think, hey, this one woman, let me talk to her, maybe I can get the answers that I need.
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