Influential Woman · Information management and information governance consulting
Georgina Alexis
Customer Success Manager, Iron Mountain
Lehigh Acres, FL
Her Story
About Georgina
Georgina Alexis is a Customer Success Manager and consultant for information governance based in Lehigh Acres, Florida. With more than 15 years of experience in information management, she began her career at a mom-and-pop records management company that was later acquired and then joined Iron Mountain in 2009, where she remained until July 2025. During her tenure at Iron Mountain, she progressed through multiple roles, starting as a customer service representative for shred services, advancing to issue resolution, serving as a dedicated point of contact for numerous client accounts, and ultimately becoming a Customer Success Manager responsible for contract renewals, account restructuring, and quarterly business reviews. In recent months, she launched her own consulting practice, ARC Governance, to provide information governance and records management services. She attributes her professional success to her strength and determination, and she values resilience, honesty, love, and service in both her work and personal life. Her educational background is rooted in practical experience, often described as the school of hard knocks, as she attended college without completing a degree and holds no formal certifications.
Her Interview
Ten minutes with Georgina
01What do you attribute your success to?
My strength and determination. I get that from both my mom and my grandmother. My mom does not believe in crying. There's a story that always stuck with me growing up in Brooklyn where I broke my leg and my mom would lift me up and down the subway stairs while carrying her own bags because I couldn't figure out how to do it with crutches.
02What’s the best career advice you’ve ever received?
My previous manager would tell me that my superpower is positivity. She would tell me to always stick to just being positive because that really uncovers my success. Starting my day with generating love and the intent to have a successful day in helping someone. If I didn't do that I would definitely have the day from chaos.
03What advice would you give to young women entering your industry?
Be a sponge. Learn all you can when the opportunity arises. Pay attention to your intuition. If something doesn't feel good that means it's not. Set boundaries. Boundaries are important. If you don't set them you will absolutely be overwhelmed. Take care of yourself first. Have some therapy because you don't know what you don't know. Search for happiness as well.
04What are the biggest challenges or opportunities in your field right now?
The challenge for me can be sometimes learning because I'm a hands-on person. When I'm having to sit and read or listen. It can be my impatience because I want to know now. I have learned to let go of the expectations because when you have them you can be disappointed.
05What values are most important to you in your work and personal life?
Resilience. Being strong. I get that from my mom and my grandmother. Resilience, honesty, love, service. Service is just really helping, putting your best foot forward, and if there's something that you know and you find it valuable then you share it. Having direction. Sometimes just sitting in silence until that answer comes to you.
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