Georgina Gamez

I'm a medical technologist who worked in a hospital setting for about 12 years before one of the vendors approached me to work for them. I went through their interview and became an application specialist, then moved into IT with the vendors. This has been a wild transition, where you start in the medical field not knowing much about IT, and on the job you start learning the backgrounds of how everything works. In my current position as lead implementation consultant for Roche Diagnostics, my main focus is auto-verification for hospital settings. My key responsibilities include helping my team with any issues, because every hospital has different criteria - a transplant hospital versus a pediatric hospital have very different processes and workflows, so we have to figure out how to write their workflow in our systems. I help with troubleshooting and escalations when customers are questioning why a result behaved the way it did. I also work with hospitals on standardization, sitting with multiple hospitals owned by the same affiliation to help them standardize as much as possible while allowing individual hospitals to tweak things to meet their population of patients. My day today is never the same - every day brings probably a new challenge, a new concept, so it's something that evolves quite a bit. When I first started with Roche Diagnostics 10 years ago, I was a team of 2, and right now we're a team of 20. I've been mentoring everyone, building the standardization for the company, helping identify the needs, and trying to make this a better place for everyone.