Georgina Cricket St Peters
With more than 35 years of professional experience and over two decades of dedicated service at TruGreen, Georgina Cricket St. Peters has built a career defined by leadership, resilience, and a deep commitment to developing others. Beginning her journey as one of the first office managers hired externally into the organization—an uncommon path at the time—Georgina quickly distinguished herself through her strong work ethic, practical problem-solving skills, and ability to lead with authenticity. Over the years, she has consistently advanced within the company, embracing new opportunities and growing into her current role as a Senior Customer Care Manager, where she plays a pivotal role in both operational success and team development.
Georgina specializes in strategic partnership, bringing a collaborative and solutions-driven mindset to everything she does. She is highly skilled at working across departments to align teams around a shared vision for the customer experience. With a natural instinct for identifying the right people, processes, and pathways to execution, she effectively breaks down silos and ensures that initiatives are carried out with clarity and purpose. Her ability to think holistically while executing tactically has made her a trusted leader and a key contributor to creating a culture centered on service excellence.
A strong believer in communication and consistency, Georgina begins each day with a company-wide outreach—an open customer follow-up message sent every morning at 8 AM. This daily touchpoint sets the tone for alignment, transparency, and teamwork across the organization. However, her greatest professional impact lies in her passion for developing people. Through intentional skip-level meetings and hands-on mentoring, she invests deeply in frontline employees, helping them grow both personally and professionally. Georgina is especially proud of the role she has played in empowering women within a traditionally male-dominated industry, inspiring them to step into leadership roles with confidence and determination.
Beyond her professional achievements, Georgina’s dedication to mentorship extends into her personal life. A former athlete and lifelong competitor, she has spent years coaching volleyball and mentoring young women, including her own daughters, whom she considers her proudest accomplishment. Her belief in continuous learning and growth is evident in her commitment to reading, leadership development, and self-improvement. Whether in the workplace or in her community, Georgina Cricket St. Peters leads with purpose—empowering others to recognize their potential, pursue growth, and lead with confidence.
• Indiana University South Bend - Elementary Education and Teaching
• Coaching volleyball for free
What do you attribute your success to?
I attribute my success to my mother and the values she instilled in me about what it means to be a strong, confident woman. She taught me the importance of awareness, adaptability, and emotional intelligence skills that allow me to read the room and understand the role I need to step into in any situation. Her guidance has shaped how I lead, communicate, and navigate challenges, giving me the ability to respond thoughtfully and effectively in both my professional and personal life.
What advice would you give to young women entering your industry?
I would tell them to not be afraid to take chances. Always challenge the status quo. Be the person that people want to work with. And make sure you find something that you love to go to every day, because you're leaving your family and your children, and you need to make sure it's something that fulfills you.
What are the biggest challenges or opportunities in your field right now?
Probably the biggest challenge and opportunity right now is remote management. The world changed with COVID, and customer expectations have changed with COVID as well. I'm having to relearn what I've learned over so many years. The changes in just the last 5 to 6 years have probably been the biggest thing to overcome. I kind of feel like we're relearning what the customer expectations are and having to redevelop how we do it. But it's been fun - that's one of the things I love, is strategizing new ways to do business.
What values are most important to you in your work and personal life?
Honesty and loyalty are the core values that guide both my professional and personal life. I believe in being transparent, ethical, and accountable in my actions, fostering trust and credibility in every interaction. Loyalty, to me, means showing consistent support, building strong relationships, and standing by the people and commitments that matter most. Together, these values shape how I lead, collaborate, and contribute, ensuring that I approach every opportunity with integrity, respect, and a deep sense of responsibility.