Influential Woman · Contact Center
Gina McKenna
Co-Founder & CEO | Operational Excellence | Customer Experience | Global Workforce Solutions | Business Process Outsourcing | Strategic Partnerships, Glo-Com
Oceanside, CA 92056
Success isn't defined by the position you hold or how many people know your name. It's defined by what you build next and how many people trust you.
Gina McKenna · In Her Own Words
Her Story
About Gina
Gina McKenna is a customer experience and operations leader with more than 20 years of experience building, scaling, and leading high-performing contact center organizations. Her career journey began on the front lines of customer service and evolved into executive leadership roles, where she developed expertise in call center operations, workforce management, customer experience strategy, business development, and operational excellence. Today, Gina serves as Co-Founder and CEO of Glo-Com, a globally connected call center company providing 24/7 customer support solutions through human-powered and AI-supported services across the United States, El Salvador, Jamaica, Mexico, Honduras, and the Philippines. Throughout her career, Gina has successfully led large-scale customer experience programs, managed global teams, built quality assurance and training programs, and helped organizations improve performance through strong processes and people-focused leadership. Before launching Glo-Com, she served in senior operations leadership roles where she gained firsthand experience managing complex customer service environments and developing teams around the world. She attributes her success to perseverance, meaningful relationships, continuous learning, and a genuine passion for serving both clients and employees. One of her proudest achievements is creating opportunities for others through leadership, mentorship, and employment while building solutions that help businesses thrive. Gina’s leadership philosophy is rooted in integrity, trust, compassion, and hard work. She believes the future of customer service lies in balancing innovative technology with authentic human connection, viewing artificial intelligence as both a challenge and an opportunity to improve the customer experience. Outside of her professional work, Gina is dedicated to community service through her church and enjoys spending time at the beach - any beach! traveling,camping and hiking. As an entrepreneur, she is focused on growing Glo-Com into a trusted partner for businesses while creating meaningful opportunities for people around the world.
Her Interview
Ten minutes with Gina
01What do you attribute your success to?
I attribute my success to perseverance, faith, strong relationships, decades of experience, and a genuine passion for serving both clients and employees. Every role I have held has provided valuable lessons that prepared me for entrepreneurship and leadership. My commitment to working hard, continuously learning, building trust, and staying true to my values has been the foundation of my long-term success.
02What’s the best career advice you’ve ever received?
The best career advice I have received came from a former CEO who became one of my most influential mentors. Through that relationship, I learned the importance of strong leadership, managing with purpose, building successful organizations, and believing in my own abilities. That guidance helped me develop the confidence and skills needed to continue growing throughout my career and eventually become an entrepreneur.
03What advice would you give to young women entering your industry?
I encourage young women entering this industry to pursue their passions with confidence and never allow fear to prevent them from taking opportunities. Success requires hard work, continuous learning, resilience, and the willingness to trust yourself even when challenges arise. I believe growth comes from embracing the journey, developing your skills, building meaningful relationships, and recognizing that every experience helps prepare you for the next opportunity. Along the way, never underestimate the impact you can have on others. Some of the most rewarding moments in a career come from mentoring, encouraging, and helping others achieve their own goals. Leadership isn't just about personal success—it's about opening doors, lifting others up, and leaving every person and every organization better than you found it. When you help others succeed, your own success becomes even more meaningful.
04What are the biggest challenges or opportunities in your field right now?
I believe AI represents both one of the biggest challenges and greatest opportunities in the customer service industry. As technology continues to evolve, businesses must learn how to balance AI-driven efficiency with the human connection that customers value. The opportunity is to embrace innovation, strengthen our skills, and use technology as a tool to enhance service rather than replace the importance of empathy, relationships, and exceptional customer experiences.
05What values are most important to you in your work and personal life?
Integrity is the foundation of everything I do. I believe in treating people with respect, leading with honesty, working hard, and building lasting relationships based on trust. I strive to serve others with compassion, help people reach their goals, and create opportunities that make a meaningful difference. Whether in business or in my personal life, I want to be known for doing the right thing, keeping my word, and treating every person with the same care and respect I would want for my own family.
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