Ginny Riccardi

Ginny Riccardi serves as a Senior Case Manager at ConnectiveRx, a role she has held after beginning her career in utilization management and case management in 2012. In this position, she acts as a tenured case manager who supports, guides, and mentors a pod of case managers on proper procedures and documentation for the company's pharmaceutical program. She is heavily involved in training new team members, drawing from her own early experiences when the company was small and lacked formal training for its new-to-market multiple sclerosis medication, which has since become a top competitor. Riccardi also contributes to work instructions, provides feedback, and participates in projects aimed at improving processes and addressing pain points for leadership. Her path into the field began as a young mother seeking stable employment, starting at the bottom with short-term disability claims at Cigna Insurance before pursuing certification as a medical billing and coding specialist and earning a degree in medical administration. Passionate about helping patients navigate healthcare challenges, she values being a supportive presence for those struggling with their conditions.