Her Story
About Gisselle
I started my healthcare career in 2008 on the provider side with Gastro Health, a large GI group, where I began as a front desk clerk and grew through multiple roles over 10 years. I held positions including office manager, implemented and oversaw a call center and medical records department, and my last role there was Director of Infusion, where I managed all infusion suites and expanded them from 4 to 14 locations as the group was acquiring other GI offices. Working with bacterial infusions, I collaborated extensively with pharmaceutical companies specific to biologics in the GI space, particularly for IBD patients with Crohn's and UC, handling all the operational components like contracting, billing, and coding. After completing my master's degree, I pushed myself outside my comfort zone and joined the pharmaceutical industry in 2018, starting as a sales rep with Eli Lilly Pharmaceuticals in dermatology, which I absolutely loved. I then took on a role with Takeda as a sales representative in GI, going back to the GI field which is very close to my heart. After that, I returned to Lilly as a Field Reimbursement Associate for about three and a half years, a role I loved because it kept me very close to the patient's journey. Most recently, I accepted an opportunity to go internal with Lilly corporate, managing a different side of operations in our hub operations while still staying close to the patient's journey. Throughout my career, I've tried to stay within GI and work with IBD patients and gastroenterologists, because helping others is what drives my passion and makes me want to go the extra mile.
Her Interview
Ten minutes with Gisselle
01What do you attribute your success to?
I think a lot of my success has come from wanting more. Once I've reached a point where I am, I remember that 10 years ago I would have never thought I'd be here, but I always dreamed of being somewhere else than where I was at, or wanting more than what I had. A lot of it comes from being raised by immigrant parents and thinking about working hard for what you want and what you have. Things are not just given to you, and you have to work for those, and you have to prove yourself, and you have to gain that. It's part of how I was raised, absolutely. But I've also seen people with similar upbringings who are happy and content with what they have, and there's nothing wrong with that. But for me, it's always been that 5 years ago, I wanted what I have now, and that's a beautiful thing, but now I want more. And that could be as simple as wanting to impact a much greater group of people, or wanting to help a lot more people, or wanting to now expose my son to many different parts around the world that I was not ever exposed to until much later in life.
02What advice would you give to young women entering your industry?
I would say follow your passion and identify what it is that makes you go to work and not feel like it's work. What is it that brings that passion, that makes you want to go the extra mile? What is it that makes you want to help and do more, and put in the extra hours and the extra efforts without feeling like you really are? Expose yourself to things that help you identify that, and then once you've identified that, go after it, whatever that is. For me personally, it's helping others, so then it's about what can I do that exposes me to be able to help others, and that's what I'm going after. When I put in the extra time when it's needed, it doesn't feel like work, because I am doing what I love to do.
03What values are most important to you in your work and personal life?
I think definitely that work ethic of building trust, and bringing passion to what we do every day. That hard work mindset, the mindset that things are not handed to you, you have to work for those things you want and prove yourself. That's something that I take pride in bringing every day, and that's something that I hold very close to how I operate in life, but also in my work environment.
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