Gloriann Torres, MBA, CMP
Gloriann Torres, MBA, CMP, is a dynamic hospitality leader with over 30 years of experience in the industry, including more than two decades dedicated to meeting planning and event management. Currently serving as Assistant Director of Catering & Events at The Diplomat Beach Resort, Curio Collection by Hilton, she oversees large-scale programs, directs team operations, and partners closely with leadership to optimize sales, marketing, and revenue strategies. A Certified Meeting Professional since 2008, Gloriann is recognized for her ability to balance strategic objectives with seamless event execution, ensuring both client satisfaction and operational excellence.
Throughout her distinguished career, Gloriann has held progressive leadership roles at Hilton, where she has consistently demonstrated her expertise in catering and event operations, sales forecasting, conflict resolution, and client relations. She has successfully managed and mentored teams of 20 or more, providing training and professional development that elevates service standards while fostering collaboration. Her passion for the hospitality industry also extends into academia, where she taught courses in Events and Convention Planning, sharing her knowledge and inspiring future leaders in the field.
Dedicated to service and driven by results, Gloriann is committed to delivering memorable experiences that exceed expectations while supporting the growth and development of her teams. Her leadership is marked by authenticity, mentorship, and a focus on building meaningful connections with clients and colleagues alike. With her proven record of success, industry expertise, and steadfast dedication to excellence, she continues to make a lasting impact on the hospitality sector.
• Certified Meeting Professional (CMP)
• Universidad de Puerto Rico - BA
• University of New Orleans - MBA
What do you attribute your success to?
I attribute my success to the journey I began at Hilton in 2000, starting in sales and front office before transitioning into catering in 2003. Over the years, I’ve had the privilege of managing union catering, executing weddings, and overseeing high-profile events. My mother was my inspiration and the reason I pursued this field, instilling in me the values of service, resilience, and dedication that continue to guide me today.
What’s the best career advice you’ve ever received?
The best career advice I ever received was to be passionate about what you do. Passion fuels consistency, creativity, and perseverance, and I’ve learned that when you truly love the work, challenges become opportunities and results feel even more rewarding.
What advice would you give to young women entering your industry?
To young women entering the industry, my advice is simple: work hard and stay focused. Hospitality is demanding, but it also offers immense rewards for those who are dedicated and committed to growth.
What are the biggest challenges or opportunities in your field right now?
One of the greatest challenges I’ve faced in the industry is managing a team of 20 while ensuring every customer’s needs are met with care and precision. Balancing leadership responsibilities with service excellence requires patience, communication, and the ability to lead by example.
What values are most important to you in your work and personal life?
At the heart of everything I do are my values—my family, which includes my child and husband, my professional growth, and my love for learning. Reading is one of my favorite ways to recharge and gain perspective, and it keeps me grounded as I continue to grow personally and professionally.