Grace Mercer

She is a results-oriented Account Manager and Digital Marketing Strategist with 13+ years of experience in customer success, client retention, and digital advertising strategy. She currently manages accounts at Culligan Quench, ensuring revenue retention, resolving client concerns, and coordinating cross-functional service delivery.

Her background includes consulting and account management for SaaS and e-commerce platforms, where she partnered with clients to optimize campaigns, drive upsells, and improve performance metrics. She is skilled at data-driven strategy, client onboarding, multi-channel communication, and team mentorship. Her professional approach blends strategic thinking with hands-on execution, making her a trusted partner for both clients and internal teams.