Gurpreet Sublok

Gurpreet Sublok is an experienced Incident Manager at TeKnowledge, a Microsoft Partner, where she specializes in handling critical incidents for enterprise-level customers and the education sector. She manages cases, facilitates communication, resolves blockers, and drives issue resolution across Microsoft products, including Azure and M365. Gurpreet also serves as a key liaison between enterprise clients, Customer Success Account Managers, and Microsoft Engineering teams, ensuring case progression and customer success in high-pressure environments.

Her career journey spans leadership roles in operations and account management at companies such as PVR Cinemas and Cinemax India Ltd, where she honed her skills in process improvement, stakeholder management, and team coordination. She also brings experience as an IELTS Trainer with uFaber Edutech, demonstrating her commitment to education and mentorship.

Gurpreet earned her Bachelor’s degree in Hotel/Motel Administration and Management from Sikkim Manipal University in Mumbai, grounding her early career in operations and service excellence. Alongside her professional pursuits, she is an entrepreneur, owning a small boutique of Indian sarees, reflecting her passion for culture and business.

Known for her authenticity, attention to detail, and commitment to excellence, Gurpreet combines technical expertise with a solutions-oriented mindset, balancing her dual passions for technology and entrepreneurship.