Her Story
About Heather
I've been in customer success or customer service as well as tech for almost 25 years. I've been focused on client retention, relationship building, startups has been my space that I focus mostly on. I started in sales, but realized I liked the relationship aspect of it more, so I moved over into customer success so I could continue building relationships with customers. I was with a startup that was only 6 people, and we grew it to over 300 and did an exit, which was a really rewarding experience.
Her Interview
Ten minutes with Heather
01What do you attribute your success to?
I think the success I had was just people believing in me when I was younger. I didn't have a big college degree when I was in my early 20s, and I kind of made my own way by starting off early in sales and moving into customer success, and then just being really devoted and passionate about building my career and staying on it.
02What advice would you give to young women entering your industry?
Figure out which industry you like best because customer success can be really rewarding in the right industry. I'd recommend asking for promotions earlier rather than waiting. Get in the startup space because you have the ability to be a lot more influential in a small organization.
Join Influential Women and start making an impact. Register now.