Heather Gray-Jacobi

Heather Gray-Jacobi is a seasoned healthcare operations leader specializing in provider credentialing, payer contracting, provider enrollment, and onboarding. With approximately 13 years of experience in healthcare administration, she has developed deep expertise in managing complex credentialing processes, ensuring compliance with CMS, OIG, HIPAA, and payer requirements. She currently serves as Credentialing Manager at Resolv Healthcare RCM, where she leads credentialing operations and oversees teams responsible for Medicare, Medicaid, commercial payer enrollments, EDI enrollments, and license management.

Throughout her career, Heather has built and scaled credentialing departments from the ground up for healthcare organizations and medical startups. She has successfully developed workflows, standard operating procedures, and technology-driven solutions to improve efficiency, compliance, and provider access. Her previous leadership roles with organizations such as Bridge and The Pill Club involved managing provider onboarding, payer contracting, licensing operations, and enrollment processes across multiple specialties and states. Through her consulting work, she has also helped medical groups establish credentialing infrastructures and expand payer relationships.

Heather is recognized for her process-focused leadership style, commitment to transparency, and dedication to supporting healthcare teams and clients. She is passionate about improving credentialing operations through education, documentation, and collaboration while helping organizations navigate the complexities of healthcare reimbursement and compliance. Beyond her professional work, Heather values continuous learning, leadership development, and spending quality time with her two children. She continues to pursue advanced education in healthcare administration and compliance to further strengthen her impact in the healthcare industry.