Heather Hyndman

Heather Hyndman serves as a 988 crisis counselor and team lead of Operational Crisis Service, where she handles calls, texts, and chats on the national hotline for crisis and suicide prevention. In this role, she conducts mental health and suicide assessments, collaborates with law enforcement and EMS, and connects individuals facing issues such as homelessness and substance use with appropriate resources. Prior to her current position, Hyndman worked as a nurse, a Medicaid case manager educating members on appropriate emergency room use and assisting with housing and appointments, and a case manager at a homeless shelter providing wound care and support. She attended nursing school and is currently enrolled in studies to become a substance use counselor or therapist. Hyndman maintains certifications in trafficking involving women and children, Mental Health First Aid, and crisis counseling through Vibrant Health.