Heather Parker, RBSM
Heather Parker, RBSM, is a visionary operations leader with more than a decade of experience driving excellence, innovation, and growth across the facility services and multifamily housing industries. As Vice President of Multi-Family Operations at CleanOffice/PorterPlus, she oversees large-scale operations, client relations, and strategic initiatives that enhance efficiency, strengthen partnerships, and elevate service quality. Her leadership style is rooted in collaboration, mentorship, and a deep commitment to operational excellence — qualities that have earned her recognition as both a respected executive and a trusted industry voice.
Before assuming her current role, Heather served in multiple leadership capacities at CleanOffice, advancing through roles in client relations and operations while shaping the company’s reputation for reliability and innovation. She is also an active contributor to the industry community, serving on boards and committees including the ISSA Hygieia Network, the Apartment and Office Building Association, and the Building Service Contractors Association International (BSCAI), where she previously held chapter president and vice president roles.
Beyond her corporate achievements, Heather is passionate about professional development, emotional intelligence in leadership, and empowering the next generation of women in facilities management. A published thought leader and speaker, she continues to champion integrity, education, and forward-thinking practices that inspire teams and transform organizations.
• Reiki Master
• Global Bio-Risk Advisory Council Trained Technician
• Certified Instructor for CMI's Custodial Technician Training Program - Basic & Advanced Levels
• Registered Building Service Manager
• George Mason University- B.A.
• Down Syndrome Association Of Virginia
What do you attribute your success to?
I attribute my success to hard work, faith, and maintaining structure in everything I do — those principles keep me grounded and focused no matter the challenge.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to use your skills and experience to help others grow — true success comes from lifting people up along the way.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to invest in yourself — take the time to learn, grow, and stay current in your field, because your knowledge and skills are your greatest assets.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field right now is navigating the uncertainty and operational impact caused by government shutdowns.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are honesty, integrity, humility, and unconditional love.