Heather Powell

Heather Powell is a seasoned administrative and operations professional with over two decades of experience across law, insurance, and correctional healthcare sectors. She began her career in high school, where she excelled in office administration and typing, achieving 120 words per minute and graduating as valedictorian of her business class. Heather’s early experience included roles in law offices and professional associations, where she honed her organizational and office management skills while building a strong foundation in administrative support. Heather transitioned to the insurance industry with Blue Cross and Blue Shield of Alabama, serving as an Administrative Coordinator before joining NaphCare, Inc. at their Birmingham office. Over nearly 14 years at NaphCare, she progressed from Executive Administrative Assistant to Manager of Federal Operations, overseeing contracting, scheduling, and residential re-entry center (RRC) operations. Her department supports county jails, Department of Corrections facilities, home confinement programs, and approximately 50,000 patients across the company’s national footprint. Heather’s department emphasizes provider contract negotiation, operational scheduling, and the execution of technology-driven special projects. Known for her perfectionism and commitment to excellence, Heather approaches her work with a focus on professional relationships, dignity, and respect. She values continuous personal and professional growth and credits her ability to advance without a traditional college degree to dedication, initiative, and a passion for helping people. Outside of her operational responsibilities, Heather has pursued paralegal training, business coursework, and MBA-level studies, reflecting her lifelong commitment to learning and leadership in her field.

• Paralegal Training Certificate