Heather Santaniello

Heather Santaniello is an accomplished administrative professional with more than 26 years of experience supporting executives, coordinating operations, and managing complex administrative functions across multiple industries. She currently serves as Executive Administrative Assistant to the CEO at Holyoke Credit Union, where she provides high-level executive support, coordinates leadership and Board activities, manages meetings and documentation, and contributes to improving organizational systems and processes. Her career has also included administrative leadership roles with The Walsh Group, Massachusetts Municipal Wholesale Electric Company, Futures HealthCore and Futures Education, and Rachael’s Food Corp.

Throughout her career, Heather has demonstrated adaptability, organization, and a strong ability to manage competing priorities. One of her most significant professional accomplishments came during the COVID-19 pandemic, when she helped facilitate the transition of more than 500 employees to remote work by coordinating technology resources, Zoom access, SharePoint tools, training, and protective equipment. Her experience spans executive administration, office management, project coordination, human resources, payroll, contracts, event planning, records management, and process improvement, allowing her to quickly learn new systems and adapt to different organizational environments.

Heather approaches her work with reliability, confidence, and a commitment to continuous learning. She believes in asking questions, embracing new challenges, and viewing mistakes as opportunities to grow. Outside of her professional responsibilities, family remains an important part of her life, and she enjoys reading and has previously taught dance. Through decades of administrative experience, Heather has built a career defined by resilience, dependability, and a willingness to step forward when others need support.