Heather Smith

As Chief People Officer and Vice President of Broker Sales and HR Strategy at Flimp Communications, this dynamic leader stands at the forefront of digital employee communication and engagement innovation. Drawing from an impressive 28-year journey across Human Resources, startups, and financial services, she brings an unparalleled depth of expertise to the table.

At Flimp Communications, a pioneer in digital employee engagement solutions, she masterfully orchestrates both the HR and broker sales divisions. Her strategic vision has been instrumental in revolutionizing HR practices while simultaneously driving remarkable sales achievements. Under her leadership, her team achieved an extraordinary milestone in 2023, surpassing $4 million in sales revenue.

Her multifaceted expertise spans talent management, customer service excellence, program implementation, project management, operations, and client relationship cultivation. Through her strategic approach to operational efficiency, she has successfully implemented transformative process improvements while nurturing lasting client partnerships.

Distinguished as a member of the Forbes Human Resources Council, she continues to shape industry discourse through thought leadership and innovative solutions. Her role on the Forbes HR Council Expert Panel allows her to exchange valuable insights with fellow senior-level HR executives, contributing to the broader HR community through published articles and thought-provoking discussions.

At the intersection of people strategy and business growth, she exemplifies how visionary leadership can drive both organizational success and industry advancement in the modern digital age.