Heidi Uphus

She is a seasoned customer success and technology leader with over 15 years of experience in client retention, strategic account management, and healthcare IT, currently serving as Customer Success Director at Marco Technologies, where she ensures long-term customer retention, satisfaction, and revenue growth by delivering exceptional post-sale experiences and aligning services with customer needs. Prior to this role, she served as Director of Client Success and Client Retention Manager at Marco Technologies, where she dramatically improved CRM utilization and increased client satisfaction. Her career includes roles as Regional Sales Consultant at Apex Revenue Technologies and Software Sales Associate at Healthland, where she achieved 125% of her annual sales quota. She also served as Chief Information Officer at Glacial Ridge Health System for over eight years, where she implemented Electronic Health Record software and was recognized as the first hospital in Minnesota to attest to Stage I Meaningful Use. She is recognized as a strategic, results-driven, and customer-focused leader who combines deep expertise in technology, healthcare, and client success with a passion for building strong relationships and driving operational excellence.