Holly Jones
Holly Jones is a healthcare operations professional currently serving as Billing and Admissions Manager at Purcell Municipal Hospital in Purcell, Oklahoma. She brings extensive experience in revenue cycle management, provider credentialing, payer enrollment, and healthcare operations leadership. For the past seven years she has held director level leadership roles within healthcare revenue cycle and central business office operations, where she has been responsible for improving workflows, strengthening compliance, and leading teams through complex operational environments. Known for her ability to streamline processes and improve efficiency, Holly focuses on building systems that reduce unnecessary touchpoints while improving outcomes for both patients and staff. Her leadership is grounded in accountability, consistency, and a commitment to continuous improvement.
In her daily work, Holly takes a hands on operational approach, closely evaluating how processes flow, identifying gaps, and implementing best practices that support both her team and patients. She is highly focused on efficiency and effectiveness, always asking how systems can be improved to deliver the greatest benefit with the least friction. Holly is especially passionate about education within healthcare, ensuring her team is well trained and empowered to handle challenges independently. She believes strongly in simplifying complex insurance processes and helping others understand insurance language so it becomes a tool for success rather than a barrier. She also extends this same philosophy to patients, working to ensure they understand their benefits, coverage, and available options so they can make informed decisions about their care.
Outside of her professional life, Holly values time spent reading, enjoying weekend trips with her husband, and engaging in creative crafting activities. These personal interests reflect her appreciation for balance, creativity, and meaningful connection. Her leadership approach has been shaped by years of experience and mentorship, emphasizing kindness, fairness, and accountability. Holly strives to lead in a way that leaves a lasting positive impact, both professionally and personally, on the teams and communities she serves.
• CRCR (Certified Revenue Cycle Representative) from HFMA
• Lean Six Sigma White Belt
• Lean Six Sigma Yellow Belt
• Working towards Lean Six Sigma Green Belt
• MCed Career College - AAS in Healthcare Mgt.
What do you attribute your success to?
I attribute my success to being okay with change and understanding that no matter how long we've been doing something, we still don't know everything about it - meaning there's always room to grow and expand our knowledge and our skill set. I make sure that I'm surrounded with people that have different skill sets than me, so we can challenge each other, bring in different viewpoints, and see things from different angles. And just working hard, studying, and keeping on top of all the constant changes in healthcare and insurance. That willingness to keep learning and adapting has been key for me.
What advice would you give to young women entering your industry?
My advice would be to be teachable. Listen to hear and not to respond. Stay positive. If your priorities or workflow is changing, it's not a personal reflection, it's a business reflection. Just keep that in mind - life is full of changes, work is full of changes, and we just have to keep flowing with them and not take them personally. Be open-minded that the majority of people out there are good people and really want to help each other, and just receive that from people. This is a really good field to get into, and if you stay with it and you educate yourself, there's not a lot of people that know how to work denials and AR and aging. It turns into a very good career. You don't have to be stuck as single moms, especially those of us that can't sit in a classroom and don't like that - not everybody's a student and likes it. Just to give hope that there are other things out there, there are possibilities. You can turn it into a good career and support your family and not have to continue to struggle.
What are the biggest challenges or opportunities in your field right now?
Some of the biggest challenges I see are that because everything does move so quickly in healthcare, finding the opportunity and someone willing to teach people and give them the skills that they need is difficult. Whether it's to do AR follow-up, or to learn how to communicate professionally, or write professionally - your emails, your correspondence. Getting people to understand that when you're at work, it's a professional environment, and we have to be professional and not sit around like we're talking with our girlfriends. Keeping that balance in there and just pouring back into people, I think, is what I see the most - pouring back into people, but also everyone being comfortable enough to receive that from others without feeling like they're being talked down to or treated as less than. Because that's what gives you your opportunities and helps you grow.
What values are most important to you in your work and personal life?
The values that are important to me, both professionally and personally, are the same. First, be a kind person to everyone that you interact with. Always keep in mind how we take people in, whether it's face-to-face, email, text, phone call, is through the lens of our emotions in that moment, and it's not always the intended message. So communication, clear communication, and making sure that their intent is what you received, and not the other way around. Being honest, fair and consistent. And seeing everybody as an individual person - you don't have to put a label, you don't have to say I align with this group or that group, just I am me. Seeing people as a person and not a group, not an affiliation, not a color, not anything, but just having that respect and honesty for people. If we all just embrace empathy, kindness, honesty, and integrity, the world would be so much different.