Ingrid B. Gittens
Ingrid Gittens is an accomplished customer service professional with over 20 years of experience in the call center industry. She has trained and coached large teams of agents, helping them master the art of delivering exceptional customer service, while also managing operations, reporting, and client relations. In addition to her consulting work, Ingrid has a strong background in real estate, having worked with Coldwell Banker and earning her Graduate Realtor Institute (GRI) certification from Prudential Realty. Her expertise spans both onsite and virtual environments, making her a versatile and results-driven professional.
As the founder and managing member of IBPOSSIBLE LLC, Ingrid applies her extensive experience to mentor and coach customer service teams, focusing on delivering exceptional experiences to clients. She is also building a thriving freelance business with Rover.com, reflecting her love for animals and entrepreneurial spirit. Ingrid’s hobbies and interests include reading, personal growth, fitness, and enjoying live performances on Broadway, reflecting her well-rounded personality and zest for life.
Beyond her professional achievements, Ingrid is deeply committed to her community and charitable work. She has volunteered for over three decades with Words of Life Church, mentoring children, and is actively involved in organizations that support animals, including 2 Paws and other dog-related charities. She is also a published author, with her book Love Heals demonstrating her dedication to sharing wisdom and inspiring others. Ingrid’s career, personal pursuits, and volunteer efforts reflect a balance of professional excellence, personal growth, and meaningful community impact.
• Above & Beyond Awards
• Words of Life | Church
What do you attribute your success to?
I attribute my success first and foremost to God, whose guidance and blessings have shaped my journey. I also owe a great deal to my husband, whose unwavering support, encouragement, and partnership have been instrumental in helping me achieve my goals and overcome challenges along the way.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to cultivate a genuine heart for people. Truly listen, people need to be heard, and approach every interaction with empathy. Success comes from being sincere, caring, and having a real desire to help others.
Locations
IB Possible, LLC
Hialeah, FL 33015