Influential Woman · Healthcare

Ingrid Gray MBA

Patient Relations Representative Supervisor, UF Health

Jacksonville, FL

Certifications · Degrees · Memberships

Degree Master of Business Administration

Her Story

About Ingrid

I am a hospital leader who partners with and empowers front-line teams so that our patients, families, and visitors are provided a welcoming, safe, and compassionate experience beginning with the time they enter the facility. I am responsible for leading the daily operations of my staff, coaching staff on professionalism and service excellence, and partnering with clinical and executive leaders to identify, escalate, and rectify concerns, and drive process improvements. I am detail-oriented with a focus on accountability, communication, and continuous improvement, to enhance the patient experience and the hospital's standards of care.

Her Interview

Ten minutes with Ingrid

01What do you attribute your success to?

I believe God, hard work, and a commitment to personal growth have been the biggest factors in my success. I am very deliberate about learning, I welcome feedback, and I am willing to do the work even when it's hard. I also know I've been incredibly fortunate to have great mentorship, a supportive family, and a passion for leading with integrity, empathy, and accountability, always looking to serve others and elevate myself.

02What’s the best career advice you’ve ever received?

Lead with integrity, stay teachable, and never underestimate the power of consistency and relationships.

03What advice would you give to young women entering your industry?

Have faith in your voice and never be afraid to take up space. Stay curious, seek out mentors, and be humble enough to learn every facet of the work. Lead with courage and compassion and advocate fiercely for yourself and your growth.

04What are the biggest challenges or opportunities in your field right now?

One of the greatest challenges is high patient expectations when managing resources, staff and the demands of a changing healthcare landscape. One of the greatest opportunities for improvement in patient experience is in enhancing communication and leadership and developing a more mindful, human-centred culture throughout the organization.

05What values are most important to you in your work and personal life?

Integrity, accountability, compassion and faith are the values that I strive to live and work by. I believe in respecting people, leading with meaning and being committed to growth, service and excellence in all things.

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