Ivelisse Rivera

My career in healthcare spans 33 years, and I've been with Modernizing Medicine since its inception, going on 15 years now. I started in the support realm, then moved into operations, then into the order management area, and now I'm in client services under tech services doing product enablement, a position I've held for 3 to 4 years. Throughout my career, I've worked across several verticals - oncology, dermatology, and orthopedics - in both private sectors and private offices. I've done the whole 360 realm, from front-end check-in and check-out to back-end insurance authorizations, training people, onboarding, setting up processes, and implementing entire EMR software systems in orthopedics. Now being on the technology side of an EMR, I understand our practices' pain points when they're implementing new software and how nervous they are and the hardships they're going through. As a product enablement team, we focus on setting up our practices on a timely basis because we know the anticipation of a provider starting and all the work that goes behind that. My typical day involves multitasking to the hilt - I don't have 2 or 3 days that are consecutive. Every day is a new discovery, a new area being exposed that needs intervention or help, a new process to figure out, constantly determining how to make things work. It's a whole collaboration of sometimes unexpected events. I'm also a clinical research associate and have done extensive protocols for oncology and orthopedics - research is a passion of mine, especially working on devices to get them across to FDA approval for orthopedic surgeries.