Jaclyn Keyes

Jaclyn Keyes is the Director of Food and Beverage at the Hilton Canopy in Phoenix, Arizona, where she oversees two restaurants, including a fine dining venue on the first floor and a rooftop bar, pool, and lounge. She began her career in her family's restaurant, Tex-Mex Connection, in North Wales, Pennsylvania, starting with tasks like washing glasses and advancing through roles as a dishwasher, busser, server, bartender, and bar manager. Seeking independent growth, she left the family business and later joined the Hilton Canopy, where she improved guest ratings and reviews by adjusting pricing strategies, implementing new POS and EMV systems, and fostering a team-oriented environment. Keyes attributes her professional success to the examples of her mother, a single parent who built her own business, and her aunt, known as Hurricane Jane, both of whom demonstrated resilience and achievement as women in business. She values clear communication and encourages staff to treat their sections as their own real estate while leading by example, often rolling up her sleeves to support the team directly.