Her Story
About Jacqueline
Jacqueline Hyde is a seasoned human resources and recruiting operations professional currently serving as a Recruiting Coordinator Manager for the US and Canada at JLL in the Greater Chicago Area. With approximately 15 years of experience in TA and HR, she leads a distributed team of recruiting coordinators supporting high-volume hiring for a large technology client. Her work centers on managing end-to-end recruiting coordination processes, including offer management, background screening, onboarding support, and ensuring compliance across all stages of hiring operations in a fully remote environment. Her career in human resources began in 2011 when she entered the field in an entry-level administrative role and developed her expertise through hands-on experience in office administration, data management, and HR operations. She later advanced within a professional staffing environment where she built a long-standing working relationship with JLL before officially joining the organization in 2020. Over time, she progressed into leadership roles focused on recruitment coordination, vendor and stakeholder management, and process improvement across large-scale hiring functions. In her current role, Jacqueline focuses on improving efficiency and collaboration across teams by integrating technology, including AI-driven solutions, into recruiting workflows while maintaining a strong emphasis on communication and employee experience. She is recognized for her strengths in team leadership, compliance management, and operational excellence, as well as for fostering high-performance, remote-first team culture. In 2025, she received internal recognition through a performance-based “Account All-Star” award, highlighting her contributions within a large global organization and her impact on recruiting operations at scale.
Her Interview
Ten minutes with Jacqueline
01What do you attribute your success to?
I attribute my success to maintaining strong relationships, committing to continuous learning, and never settling for the status quo. I remain open to change and new learning opportunities, which allows me to keep evolving both personally and professionally.
02What’s the best career advice you’ve ever received?
The biggest piece of advice given to me throughout my career is to keep learning and never settle for what you have right now. I've learned that you are never the smartest person in the room, so you want to continue working towards that. Just never say 'this is enough for me.' I want to keep learning, and never settling and never staying stuck is really the thing that I have taken away with me the most. I think it's so important to continue to learn as much as possible and make yourself knowledgeable, especially with everything changing in our field. If you can master new tools, like AI, it's going to be a great tool that will allow you to keep moving forward.
03What advice would you give to young women entering your industry?
HR is certainly not for everybody, but if you really focus on the human experience and bring empathy to the role, I think that's most important. HR can be looked at from many so different perspectives, both positive and negative, and I find that so long as you bring the human touch, the empathetic touch, and remember that you are dealing with individual people rather than just a number or just another employee, you will be successful. I also think it's important to prepare yourself and try to learn as much as you can, especially with AI coming into the field. Resumes aren't what they were in the past - a lot of the recruiting tools and things now also integrate AI in the pre-screening and the sourcing, so anything you can do to use that to highlight you and set yourself apart is going to be key.
04What are the biggest challenges or opportunities in your field right now?
I think AI is a big one, both a challenge and an opportunity, because it is something that we know will continue to be implemented in the working world. We know processes will be automated as it continues to develop, so I think finding ways to utilize AI but also still bringing the human touch, utilizing your human judgement and natural caution is going to continue to be so important. AI is going to continue to help organizations move faster, but will require their employees to keep pace with how quickly AI will continue to evolve. I think finding a balance might be difficult thing to navigate for some, especially with AI tools still being so new and ever growing.
05What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are continuous learning, empathy, collaboration, and clear communication. I strive to keep learning, understand others with compassion, work effectively with people, and ensure clarity in how I express myself and engage with others.
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