Jacqueline Tsai
Jacqueline Tsai is a seasoned Strategic Account Manager at UnitedHealth Group with over 12 years of experience in employee benefits, total rewards strategy, and client retention. Throughout her career, Jacqueline has built a reputation for delivering measurable outcomes by aligning benefits programs with organizational goals and improving employee engagement. With a strong foundation in compliance and industry regulation, she brings deep expertise in navigating ACA, COBRA, ERISA, and HIPAA requirements while maintaining a proactive, client-first approach.
In her current role, Jacqueline has led the development and execution of customized benefits strategies that have contributed to a 95% client retention rate and a 15% boost in employee engagement. She regularly presents at open enrollment meetings—over 40 annually—working closely with brokers, HR teams, and executive leadership to design cost-effective, data-driven wellness and rewards initiatives. Her ability to distill complex benefits information into actionable strategies has helped clients enhance ROI, manage affordability programs, and foster healthier workplace cultures.
Jacqueline is a Group Benefits Associate (GBA) with specialized training in leadership and change management. Her background includes roles at Innovation Health and The DeChristopher Group, where she consistently exceeded client expectations and drove account growth. Passionate about empowering organizations through meaningful benefits, Jacqueline continues to champion innovation in the health insurance industry—helping businesses retain top talent while promoting employee well-being. She holds a Bachelor of Science in Business Administration from Old Dominion University and is actively involved in mentorship and community leadership.
• Building AI Skills with Microsoft Copilot Lab
• Human Resources: Payroll
• Old Dominion University
What do you attribute your success to?
I attribute my success to perseverance. Staying committed, pushing through challenges, and consistently showing up with a solution-focused mindset have helped me grow and thrive in every stage of my career.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received was, “In the land of the blind, the one-eyed man is king.” It reminded me that even a little knowledge or insight can set you apart—so stay curious, keep learning, and don’t underestimate the value you bring.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to remember that it’s not just about making sales—it’s about improving the well-being of entire populations. Focus on the impact you can make, and let that purpose guide your work and relationships.
What are the biggest challenges or opportunities in your field right now?
One of the biggest opportunities in my field right now is the growing demand for personalized, value-based healthcare solutions. It’s also a challenge—striking the right balance between affordability, access, and quality requires innovation, collaboration, and a deep understanding of clients’ evolving needs. Having a long-term perspective helps drive sustainable strategies that truly make a difference.
What values are most important to you in your work and personal life?
Compassion and integrity are the core values that guide both my professional and personal life. I believe in leading with empathy—truly understanding the needs of others—and always doing the right thing, even when it’s not the easiest path. These principles shape how I build relationships, solve problems, and make a meaningful impact in my work.