Influential Woman · Nonprofit child welfare
Jacquelyn Dortch
Chief of Staff, Illinois Department of Children and Family Services
Mount Prospect, IL 60056
Her Story
About Jacquelyn
Jacquelyn Dortch is a seasoned child welfare executive, author, motivational speaker, and spoken word lyricist with more than three decades of leadership experience dedicated to improving outcomes for abused and neglected children and families. She currently serves as Chief of Staff for the Illinois Department of Children and Family Services, the largest state agency in Illinois, where she oversees critical areas including legislative review, resource development, policy implementation, grant management, and strategic planning. Her responsibilities include monitoring child welfare outcomes, evaluating statewide service needs, managing multimillion-dollar budgets, and collaborating with courts, community partners, and government leaders to strengthen support systems for vulnerable children and families across the state.
Throughout her distinguished career, Jacquelyn has built a reputation as a visionary leader committed to creating opportunities for underserved communities. Her professional journey has spanned early childhood education, welfare reform, juvenile justice, nonprofit management, grant writing, workforce development, and higher education. During the welfare reform era, she contributed to efforts that expanded access to childcare for working families and students, while her work in juvenile justice focused on connecting youth to mentoring programs and community-based services rather than incarceration. As a college professor of psychology and sociology and a leader in nonprofit organizations, she has consistently combined policy expertise, program innovation, and a deep understanding of human services to drive meaningful change.
Beyond her executive leadership, Jacquelyn is a powerful storyteller who uses writing and spoken word to inspire others to embrace their authentic selves. Through her consulting practice and published memoirs, including As Quiet As It’s Kept and Distinction: I’m Not Just a Woman, I’m a Black Woman, she explores themes of identity, resilience, leadership, and self-acceptance. Raised by teenage parents who were determined to break generational barriers, Jacquelyn draws upon her lived experiences to encourage others to redefine limitations and pursue their fullest potential. Whether speaking from a stage, leading a state agency initiative, or sharing her story through poetry, she remains committed to using her voice to uplift, empower, and create lasting impact.
Her Interview
Ten minutes with Jacquelyn
01What do you attribute your success to?
I attribute my success to my cousin Sylvia, who passed away recently in 2024. She became my role model and mentor. She was born to a teen parent on the west side of Chicago in the 50s, but she went on to become a medical doctor and open her own practice. She and her mother, who was the same age as my mother, would come pick me up, and she took me under her wing. As I got into high school, she was just a mentor who would always tell me that I was smart and that life had much more to offer me, and how I should take advantage of the various different opportunities. She went to Southern Illinois University when she became a doctor, and I followed in her footsteps - that's where I went for college. For her to come out of the heart of the ghetto in the 50s and become a medical doctor at Rush Presbyterian St. Luke's was definitely a significant accomplishment, and she was just a role model and an example for me of unscripted excellence.
02What’s the best career advice you’ve ever received?
The best career advice I ever received came from a nun who was my supervisor early on in my career. I started to face some challenges, some unconscious bias and microaggressions, and she said to me, 'Never regard yourself as a victim, and realize that things are happening through you and not to you. Because if you didn't exist, people wouldn't try to figure out how to get around you.' That is something that I've held onto - that things are happening through me and not to me.
03What advice would you give to young women entering your industry?
My advice to young women is that things don't happen haphazardly - you have to plan and set goals for yourself. The power of framing has been used in marketing throughout history. You could be sitting at home not thinking about food, and suddenly a commercial for a cheeseburger comes on, and you find yourself at Wendy's. So I tell people, frame your goals. Say them to yourself, repeat them to yourself every day. Keep a journal beside your bed, put a sticky note on your mirror, but constantly talk to yourself and frame your goals until you reach them. Planning and believing in yourself is the way to make things happen. Of course, there's always that lucky person that something happens to, but I think planning and believing in yourself is the way to make things happen.
04What are the biggest challenges or opportunities in your field right now?
I think the biggest challenge for me is the way that the world has been polarized and put right back to a place of racial tension. The more successful you become, the less likely you are to sit in rooms with people who look like you. And yet, people are in rooms making decisions about people who look like you. It's a big challenge to have lived experiences and have your affinity group be people who look like you, and to have people who've read about you in a book make decisions about you. There was a part of me for a long time that thought we could just be people, and we didn't have to be polarized by race. So it's been very challenging for me, five decades later, to have to always be concerned about race. That would be my biggest challenge.
05What values are most important to you in your work and personal life?
The values most important to me are my faith in God - not the omnipresence or the outer world God, but God Himself - and my tenacity. My parents were faith believers, so I value my faith in God. I also value the fact that my parents have always taught me never to be afraid of anything. So I would say my faith and my belief in my ability to accomplish things are what matter most to me.
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