Her Story
About Jacy
Jacy Barrow is a Hospice Registered Nurse and Patient Care Manager at Heart to Heart Hospice in Fort Worth, Texas, where she is dedicated to providing compassionate, patient-centered care during life’s most meaningful moments. She began her healthcare career in 2017 as a Patient Care Technician at Texas Health Harris Methodist Hospital and quickly developed a strong passion for nursing and patient advocacy. This drive led her to earn her Associate Degree in Nursing in 2020 and begin her journey as a Registered Nurse. Throughout her career, Jacy has gained diverse clinical experience across medical-surgical care, outpatient infusion, pediatric home health, and hospice services. During her time in hospice, she has served in roles including RN Case Manager, On-Call RN, Clinical Leader, and Patient Care Manager, managing complex patient needs while coordinating care with interdisciplinary teams. Her experience in rural and metropolitan service areas has strengthened her ability to build trusting relationships with patients and families while ensuring high-quality, holistic care. Jacy’s commitment to hospice care is deeply personal, inspired by the loss of her best friend, who received hospice services during her final days. That experience shaped her calling to support patients and families through end-of-life care with empathy, dignity, and compassion. Today, she continues to lead with purpose, providing staff and patients with continued guidance and education needed, overseeing care teams, ensuring that every patient receives thoughtful, respectful, and individualized support.
Her Interview
Ten minutes with Jacy
01What do you attribute your success to?
I attribute my success to the Lord, first and foremost, and then to having empathy and patience with people. I've learned a lot in hospice so far, and I will continue to learn - but, everyone has good days and bad days, and I've learned not to take anything personally. These qualities have helped me navigate the challenges of working with patients and families during their most difficult times, when they may be experiencing many different ranges of big emotions, and this has allowed me to grow in myself and my career.
02What’s the best career advice you’ve ever received?
The best career advice I ever received was not to listen to those who say you can't make it - just keep pushing. I had a lot of people who said that I would never become a nurse with everything I had going on in life at the time, but I made it happen and I have thrived in every roll thus far. That advice, to ignore the negativity and stay persistent, has been invaluable to my success.
03What advice would you give to young women entering your industry?
My advice to young women entering the healthcare field would be to be persistent and to have confidence. Don't let anyone tell you that you can't do it. Keep pushing forward even when things get difficult, and believe in yourself and your abilities.
04What are the biggest challenges or opportunities in your field right now?
The biggest challenges in my field right now revolve around staffing shortages, on-call demands, emotional demands of the field, maintaining a work-life balance, high documentation burden, and breakdowns in communication. Navigating through and identifying these challenges is just the beginning of making a difference in your healthcare role. Educating on many aspects, advocating for not only patients and families but for employees too, helps to energize and fuel your team while strengthening it along the way.
05What values are most important to you in your work and personal life?
The most important values to me in both my work and personal life are family and faith. These two things guide everything I do and help me get through many challenges. They are the foundation of who I am and how I approach my work and what drives me to advocate when caring for patients, families, and employees.
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