Her Story
About Jacy
Jacy Mann is the Manager of Education for Internal Medicine Graduate Medical Education (GME) Fellowship Programs at UT Southwestern Medical Center, an academic medical center dedicated to training resident physicians and fellows as they progress through advanced medical education before becoming independently practicing doctors. In April, she was promoted into her current role, where she is leading the development of a new Education Division within Internal Medicine. This initiative represents a significant organizational expansion, as the division did not previously exist despite Internal Medicine being one of the largest departments at UT Southwestern. Her work focuses on building structure, strategy, and educational infrastructure to strengthen fellowship training and academic support across the department. Prior to this promotion, she served in UT Southwestern’s Graduate Medical Education Office, where she oversaw training and professional development for GME Program Coordinators across the university. In collaboration with the Dean’s office, she also helped design and launch a professional development boot camp for new Program Directors and Associate Program Directors. This initiative, developed jointly over several years, became a cornerstone program for onboarding and developing academic leaders within GME. Her contributions in this role strengthened institutional consistency, enhanced leadership readiness, and supported system-wide improvements in medical education operations. She has been with UT Southwestern for seven years and has advanced through multiple progressive roles within Graduate Medical Education, consistently taking on expanded responsibilities in coordination, training, and institutional education strategy. Her earlier experience includes work in program coordination and GME operations across various specialties, which helped build a strong foundation in academic administration and medical education systems. She holds a Master’s degree in Liberal Studies from Southern Methodist University and a Bachelor of Arts in Art History from Baylor University, and she maintains the C-TAGME certification, reflecting her continued commitment to excellence in graduate medical education administration and professional development.
Her Interview
Ten minutes with Jacy
01What do you attribute your success to?
I would definitely say it would be my work ethic, because I always strive to do 150% or more in everything that I do. I always want to do the best that I can absolutely do. I have no problem asking questions, and never claim to know everything, but I'll find the answers. I think being real has really helped me get to where I'm at, and not being afraid to ask questions and not being afraid to seek the truth and figure out what I need to get the right answer.
02What’s the best career advice you’ve ever received?
Something that I've kind of grown into my own is being able to express my thoughts and ideas. I'm always encouraging people, especially when they take the program coordinator role, to be leaders of their program and take that and run with it, because that's actually what our accrediting body sees people in that position. So I'm always encouraging people to take their own advice and use their voice.
03What advice would you give to young women entering your industry?
I would tell them that it's good to set goals and have expectations, but you also need to be flexible, because life's going to throw you a curveball every now and then. I had no idea I was ever going to do graduate medical education, had no idea this was going to turn into a career. Realizing that what you thought was going to happen might not happenb the way you thought it would, but it will lead you to the right place. I kind of wish someone would have told me that when I was panicking, trying to figure out what I wanted to do.
04What are the biggest challenges or opportunities in your field right now?
There's a lot of stakeholders involved in graduate medical education. You have the faculty doctors that who are on the clinical education side and teaching side of things for trainees, then you have the trainees, and staff. The challenge in this role is the bridge between the clinical and operational side of things. You're having to work both sides to ensure accreditation compliance while also explaining why we're asking for certain information, budgets, while adhereing to institutional and accreditation requirements and policies. It's been an interesting aspect of my job in being almost a diplomat and ensuring equitable approaches to how we can best serve our community. At the end of the day, everyone's here to ensure our top priorities which is patient care and creating future doctors.
05What values are most important to you in your work and personal life?
I'll definitely say professionalism and work ethic. What we're seeing is that we're working with residents and fellows, doctors in their training programs right before they become professional doctors. I try to keep it professional, but I also try to make it fun, so they actually do what I need them to do. And then, because this is such an academic cycle, you might see this stuff once a year, so then you're having to go back and look at things. One aspect that I'm working on for professionalism and work ethic is creating these standard operating procedures, now that we're creating our own division, so people can go back to those guides and look at and see what they need to do. That way people are staying on task, and we're not having stuff fall through the cracks. I would say organization as well, and also being flexible, because education's crazy.
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