Her Story
About Jamie
I work at Trevier Therapeutics, where I help get patients with rare kidney diseases the help they need. Patient advocacy is the passion of my heart. I come from a clinical background as a registered dietitian with over a decade of experience in nephrology. I never thought I would get into sales, but five years ago a friend in nephrology sales saw something in me that I didn't see in myself and encouraged me to make the transition. What makes me different from other salespeople is that I've taken care of patients personally on the clinical side, so I understand what the clinics go through, what the patients go through, the headache of getting on medication, and the blessing when a medication improves your life. My mission is to advocate for patients and bring them products that improve their quality of life and overall well-being. I've truly taken care of the whole life cycle of dialysis patients, from pediatric nephrology at Children's of Alabama to adult home dialysis patients at Fresenius Kidney Care. I feel like I couldn't be doing what I'm doing now if it hadn't been for my clinical roles that prepared me. The clinical background is what sets me apart. I'm helping to educate offices on how to incorporate our product portfolio into their clinical practice, doing Lunch and Learns, hosting dinner programs with clinical experts, and making sure healthcare providers understand the studies behind what we're offering. I'm not motivated by bonuses or financial gain. I'm most motivated when a doctor tells me they started a patient on my product and the patient is doing better than they've done in a long time and has hope again. That's what motivates me - feeling like I'm truly making an impact and making a difference.
Her Interview
Ten minutes with Jamie
01What do you attribute your success to?
I attribute my success to empathy. My boss says that empathy is my superpower, and I think that's true. I try to be a resourceful, warm, compassionate presence in all of my meetings. I am always thinking about, but what about the patient? Not can I get another person on therapy, but what about that patient, and what are they feeling, and how can we help them to have hope again? Doctors feel that way too. They're the ones tossing and turning in the night thinking about their patients and wondering how they can help them. I truly feel that way. It's not manufactured or fake. I think people can feel when it's real, and they respond to that. I've been in the rooms educating patients and watching them have complete breakdowns about their condition, and being there and not knowing what else to do other than tell them how to manage their diet. The fact that I was able to have that experience before going into industry makes it different. It makes it a different feeling. A lot of people in the industry don't get to see that because there has to be a very firm line between patient interaction and sales.
02What’s the best career advice you’ve ever received?
Confidence is so important, no matter what you're doing. If you are confident and you are dedicated to becoming a little bit better at what you do every day, while also being teachable, and never settling for the way that your skills are right now, always being hungry to improve, you can't fail. Because even if you don't do something exactly how you wished you had done it, you know you did the best you could with what you had then. So you just keep moving a step forward every single day, and don't shrink back. That's how I've approached everything in my career. If you experience a setback, it's just information, it's not necessarily failure. It's just information that brings you to the next thing.
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