Janet Wilson

She is an accomplished customer experience and operations leader with over a decade of experience driving service excellence, team performance, and customer satisfaction across the environmental services, healthcare, and telecommunications sectors. Currently serving as Senior Manager of Customer Experience at Ecowaste Solutions, she leads customer experience strategy, team development, and operational excellence. She also serves as Senior Manager of Customer Experience at Live Oak Environmental LLC, where she leads and manages three call centers across two states, coaching, motivating, and setting performance goals for teams while developing and implementing customer service policies and procedures. Prior to these roles, she served as Customer Service Manager and Supervisor at Live Oak Environmental, where she handled complex customer complaints and escalations and provided higher-level support to resolve issues. Her career also includes roles as Comfort Specialist and Dispatch at The Original Evans Air Conditioning & Heating, Claims Analyst at Centene Corporation, and Customer Service Representative in both sales and account services at Suddenlink Communications. She is recognized as a strategic, people-focused, and results-oriented leader who combines strong operational acumen with a deep commitment to delivering exceptional customer experiences and building high-performing, motivated teams.