Her Story
About Janu
Janu Patel is a healthcare administration professional serving as Business Office Manager at Genesis, where she oversees financial and administrative operations that support quality resident care. With approximately six years of experience in healthcare, she has developed expertise in Medicaid applications, insurance verification, billing coordination, accounts receivable, resident financial services, and revenue cycle management. Her career began in direct patient care as an optometric technician before she transitioned into healthcare administration, recognizing the importance of efficient operations and strong administrative systems in supporting patients, families, and clinical teams.
Janu earned a Bachelor of Arts in Human Biology from Hunter College in 2022, with a minor in sociology, and is pursuing a master's degree in healthcare administration at Capella University. Throughout her career, she has strengthened her abilities in program coordination, workflow management, process improvement, and cross-functional collaboration. In her current role, she works closely with residents, families, clinical teams, organizational leadership, and government agencies to navigate financial processes and healthcare coverage requirements. She attributes her personal and professional growth to embracing independence, taking responsibility for her decisions, and remaining committed to lifelong learning. She believes honesty and clear communication are essential to building trust and ensuring families feel informed and supported throughout the healthcare process.
As a first-generation college graduate and the eldest daughter in an Indian American family, Janu values resilience, service, and the courage to define success on her own terms. She encourages young women to be bold, pursue their aspirations, and take the time to make thoughtful career decisions rather than rushing into choices that may not align with their goals. She also recognizes opportunities for innovation in healthcare, particularly through the integration of artificial intelligence and improved operational systems. Outside of work, Janu enjoys traveling, preparing vegetarian meals, and investing in her personal and professional development. Through her commitment to integrity, collaboration, and continuous improvement, she strives to help create more efficient healthcare systems and positive experiences for residents and their families.
Her Interview
Ten minutes with Janu
01What do you attribute your success to?
I attribute my success to stepping outside my comfort zone by moving away from my parents for educational opportunities, which helped me discover who I truly am and what I want in life. I also believe in taking responsibility for my actions rather than blaming others, as personal accountability is essential for growth and success.
02What’s the best career advice you’ve ever received?
The best career advice I have received is to take my time when making career decisions and not be afraid to change direction later. It has taught me that career growth is a journey, and it is never too late to pursue a path that better aligns with who I am and what I want.
03What advice would you give to young women entering your industry?
My advice to young women entering my industry is to be bold, speak up, and never be afraid to make their voices heard. Believe in yourself, pursue your dreams with confidence, and seize every opportunity to achieve your goals.
04What are the biggest challenges or opportunities in your field right now?
I believe healthcare is a growing field with significant opportunities for innovation and expansion. The increasing integration of artificial intelligence (AI) into healthcare presents exciting possibilities to improve processes, enhance patient care, and further advance the industry.
05What values are most important to you in your work and personal life?
Honesty and clear communication are the most important values in my work and personal life, especially in healthcare. Having experience in both direct patient care and healthcare administration, I understand how essential transparent communication is to ensuring that patients and their families feel informed, heard, and supported.
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