Jazzmun McIntyre

My journey into HOA management began unexpectedly when I was laid off from my position as a mortgage loan analyst. A friend who worked at KRJ Management reached out to me, saying the company loved God, loved helping people, and was looking to change the industry. She knew I shared those values and encouraged me to apply. I started as a receptionist three years ago, and I've experienced tremendous growth since then. I went from receptionist to team lead, then to manager over the client care department, and now I'm stepping into the role of director over both the client care and closing departments. In my current role, I manage a team of call representatives who answer incoming calls, emails, and walk-ins from homeowners, board members, clients, and vendors. I handle escalation calls and work directly with the Vice President of Compliance to ensure we're providing accurate information to our clients. When I first started, I had the same mindset as many homeowners, questioning why HOAs have certain rules. But over these past few years, I've grown and developed into a leader in the industry, and I'm committed to changing people's perceptions of both the industry and our company.