Jen Cobb, Waterworks Assistant Director on Influential Women

Influential Woman · Water industry

Jen Cobb

Waterworks Assistant Director, City of Newport News

Newport News, VA

Certifications · Degrees · Memberships

Degree Bachelor of Science in Biological Systems Engineering Degree Virginia Tech Degree 2000 Degree Graduate Certificate in Local Government Management Degree 2018 Degree Master of Science in Water Utilities Management Degree Xavier University (starting August 2025) Cert Professional Engineer (PE) License Member American Water Works Association (held leadership positions at state chapter level) Member Water Environment Federation (held leadership positions at state chapter level)

Her Story

About Jen

I've been in the water industry for over 25 years, working across drinking water, stormwater, and wastewater systems. In my current role as Assistant Director of the City of Newport News Waterworks Department, which I've held for four years, I oversee distribution systems, drinking water treatment, engineering, and general services including warehouse, vehicles, and metering. But honestly, people take up about half of my time, and that's something I really value. One of my proudest achievements was achieving my Professional Engineer certification very early in my career - it's like a lawyer passing the bar, an 8-hour test that is difficult to pass on the first time, and I did. But what means even more to me is mentoring people and seeing them succeed and grow in their profession. I have several examples of younger professionals I've worked with who have gone on to do amazing things. My career really took off when I took advice I received after not getting a promotion - 'don't be afraid to look outside the organization,' and that led me to where I am now. I didn't realize how stuck I was in that previous role, but switching organizations has really helped me thrive, and my career has just taken off since I made that move.

Her Interview

Ten minutes with Jen

01What do you attribute your success to?

There are so many things that have contributed to my success. Part of it is my personality and my personal drive - wanting to do everything that my older brothers did, and do it better. They had very different interests, so I think that's been a big part of it. But I've also had so many mentors along the way who have helped me look at things from a different angle. So it's really a combination of my personal drive as well as those mentors and supporters I've had, whether they're professional mentors, or my parents when I was younger (they've been gone for a while), and even just supervisors and leaders who have guided me throughout my career.

02What’s the best career advice you’ve ever received?

This was very difficult for me because I'm a very stable person - that's part of my personality. After I didn't get a promotion I applied for, I spoke with the interviewers just to get some suggestions on what I could do to help me grow or be a better candidate. One of them told me, 'don't be afraid to look outside the organization.' That advice led me to where I am now. I didn't realize how kind of stuck I was in that previous role - I apparently had a bit of a blocker, and I didn't realize this until later. But switching organizations has really helped me thrive. I feel like I got my wings since I made that move.

03What advice would you give to young women entering your industry?

Over my 25-year engineering career, I have found the greatest resource is my network and relationships with others. One such form is finding a mentor and making yourself available to mentor others that have less or different experiences. Take the opportunity to collaborate and share stories with people outside your normal team, whether it's someone in a different division, department, or organization, while connecting at an industry-specific event. This type of connection resulted in me gaining knowledge that saved my previous workplace millions of dollars. As much as I want to, and I thought I did in my younger days, I will never have all the answers.

04What are the biggest challenges or opportunities in your field right now?

Workforce is probably the biggest one right now. We just redid our strategic plan and workforce is at the top of the list. It's engaging with the younger generation, getting them excited about our industry. But it's also the biggest challenge as well - keeping them engaged. We're in the middle of the silver tsunami, so workforce would be the biggest challenge as well as the biggest opportunity.

05What values are most important to you in your work and personal life?

Integrity and respect are at the core of what I value most. I also place tremendous importance on effective communication, which includes listening a lot. Being able to truly hear what others are saying and communicate clearly has been essential to my success both professionally and personally.

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