Jen Lalla, BDC Customer Service Representative Gengras Ford on Influential Women

Influential Woman · Automotive

Jen Lalla

BDC Customer Service Representative Gengras Ford, Gengras Motor Cars

Plainville, CT

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Certifications · Degrees · Memberships

Degree Bachelor's Degree in Communications from Southern Connecticut State University Degree Gender equality for women in sports and academics) Degree Master's Degree (studied Title IX Cert CDK Certification Member Board of Directors Member Metropolitan Community Church Hartford (Treasurer)

Her Story

About Jen

I've always loved cars and trucks and been interested in the automotive industry. When I started at Gengras Motors about 5 years ago, I didn't know very much about the automotive industry other than just cars and trucks that I thought looked nice. Now I know a lot about the service end and the sales end of the automotive industry, more like the business aspects of it. I got accepted into their leadership program and was promoted to a team leader back in 2023. We had an internal leadership program where I learned about servant leadership and different things. I try to think about a job of like, try to get the most you can out of it, so that's what I've been trying to do over the last 5 years. My main responsibility is scheduling appointments, but I try to keep in mind to put the customer first, because there's about 5 different Ford dealerships in Connecticut and they could go to other places. I always try to look at it as if I put them first, they'll come back to get an oil change, they'll come back to get their brakes done, they'll come back if they feel like they have a good experience.

Her Interview

Ten minutes with Jen

01What do you attribute your success to?

I would say without my education, I don't think I'd be where I am today. Getting my bachelor's degree in communications from Southern Connecticut State University and then going to get my master's where I studied Title IX really helped me. A lot of my professors always talked about ethics and morally making good decisions when you're in the workplace, like ethical decisions, like don't gossip about people, make good moral decisions and stuff, like good ethics. That part of like the ethics for me, I think that's helped me in the workplace if I ever was in a situation where I had to make an ethical decision or choice or something like that. I feel like my education's really helped me. I don't think without my education, I would have got promoted at Gengras Motors. I think that really helped me be a good team leader.

02What’s the best career advice you’ve ever received?

Job shadow a role for a few hours to make sure its the right fit. Sometimes you may be just right for this position. Other times you may be suited for another job with a different focus based upon your strengths as a worker.

03What advice would you give to young women entering your industry?

I would say if you like something or you're interested in something or you're fascinated by something, whether it's automotive, whether it's the medical industry, whether it's education, I would say go on a few interviews at a company, write down questions, and interview at like 3 or 4 different places. Go on some interviews, ask some good questions. Kind of keep a student mentality, so if you're going into something you don't know about, ask questions. Find out if they have a leadership program within the company you work at. One other thing I did is my mentor that helped me out at Gengras Motors if you have a mentor or somebody who could show you things, I would say if there's any way you could get a mentor on the job, or just ask questions and kind of keep like a student mentality, like try to learn something new every day.

04What are the biggest challenges or opportunities in your field right now?

I think for challenges, being a woman sometimes in the automotive industry, you kind of have to overcome a little bit of bias being a woman, like with more men in certain areas. I think when I first started, you kind of have to have a thick skin too a little bit. Just being a woman in the automotive industry, I think you gotta know your worth too and don't be afraid to make changes if you have to make changes or if there's something you gotta do on your job for yourself to make some changes. I think being a woman, you kinda have to also kind of stand your ground a little bit in the automotive industry because there's still a little bit of, you know, maybe men should be more automotive versus women. I think there is still a little bit of a bias, but I think you could overcome that through hard work and things like that.

05What values are most important to you in your work and personal life?

My values that are important to me are being honest and having integrity in my personal and professional life. If I make a mistake, apologize and try not to do that again, you know, just own up to something and then at the same time try not to make the mistake a second time. My company has these core values: honesty, integrity, follow through, continuous development, all these core values, so I try to live those. Having honesty and integrity, that's what I try to do on a daily basis.

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