Jennifer Alves

Jennifer Alves brings nearly two decades of experience to her role as a customer care representative in ambulance billing. After completing a 9-month medical office specialist course right out of high school, she entered the medical billing field and has remained with the same company, AMR, for a total of about 15 to 16 years. Her career path includes eight years handling accounts receivable and insurance follow-up before taking time off to raise her third daughter. She returned five years ago to an inbound customer care call center position, where she assists patients with questions about their ambulance bills, works with insurance providers, and helps ensure claims are paid accurately. Jennifer finds the work rewarding despite occasional challenging calls, as it allows her to continue helping people, a passion that also led her to volunteer with her church's medivan providing free health screenings and assistance with food and clothing in low-income areas. She values continuous learning, taking online courses on customer service and staying informed about developments like AI in the workplace.