Jennifer Burchett

She is a seasoned claims analyst and customer service professional with over twenty-three years of experience at Mohawk Industries, where she manages consumer and retail claims for major accounts including Lowe's, Home Depot, Target, Costco, and e-commerce partners. Her role involves processing claims, issuing credits, coordinating returns and freight claims, and maintaining detailed tracking spreadsheets. She also serves as a team leader and has deep expertise in customer service, order management, and claims resolution across domestic and international operations. Her earlier career includes administrative and human resources support roles at Capitol USA LLC and Barnsley Gardens Golf Resort, where she gained experience in accounts payable, human resources, event coordination, and executive support.