Jennifer Cajina

She is a seasoned social media and community management professional with over six years of experience driving brand engagement, customer advocacy, and reputation management across leading technology and consumer brands. Currently serving as Social Media Response Specialist at AG1, she manages and grows the brand's online community across Instagram, Facebook, X, LinkedIn, YouTube, and emerging platforms, serving as the voice of the brand through real-time customer interactions. She oversees the social inbox, manages Meta Business Suite operations, monitors social sentiment, and partners cross-functionally with Social, Marketing, Product, and Customer Happiness teams to improve the customer experience. Prior to this role, she spent over three years at Cash App as Social Media Response Specialist, managing brand reputation across multiple platforms and participating in outage management. She also held roles at Square as a Support Specialist for the Restaurants and General queues, providing world-class customer service to high-value clients. Earlier in her career, she served as Section Leader at Trader Joe's and as a Virtual Bookkeeper. She is recognized as a proactive, empathetic, and detail-oriented professional who excels at building trust, resolving complex customer concerns, and shaping brand perception through strategic community engagement.