Jennifer Donahue

I attribute my success to a blend of curiosity, strategic thinking, and a deep respect for process. Whether I’m coordinating technical teams onsite or streamlining tasks remotely, I’ve always been driven to understand how systems work and how what I can do to make the process work better. My ability to translate intriguing technical issues into clear, actionable steps has helped cross-functional teams stay aligned and productive. I also credit my success to being proactive — spotting gaps before they become problems, and proposing solutions that balance business needs with technical realities. That mindset has served me well across industries, from clerical roles and insurance to gaming, and especially in the lottery sector where precision and coordination are critical. Finally, I’ve been fortunate to work with mentors and colleagues who challenged me to grow. Their support, combined with my own commitment to continuous improvement, has shaped me into a trusted resource for both operational and technical leadership.

Own your career, because no one else is going to own it for you. I will explain a little - Don’t wait for managers or mentors to chart your trajectory. Take initiative, set goals, and advocate for your own growth. Network before you need it. Build genuine relationships early and consistently. Connections often open doors long before job postings do. Think like a jungle gym, not a ladder. Career paths aren’t always linear. Lateral moves, skill pivots, and exploratory roles can lead to unexpected growth. I know they did for me. When I was am operator one of my managers wanted me to learn the Business Analyst role from the current BA but I was on night shift and there was no room for me to change shifts. So I made a lateral move and eventually ended up right where I wanted to be!

One of the biggest challenges I’ve faced is navigating a male-driven field. My advice to women entering this space is simple but vital: use your voice and always stay a student. Speak up, ask questions, and share your perspective — it matters. Technology evolves at a rapid pace, and staying current is essential. Fortunately, there are countless resources — many free or low-cost — to help you learn new tools, earn certifications, and expand your expertise. Make time to explore beyond your comfort zone. Whether it’s a new platform, a coding language, or a leadership skill, every step forward is an investment in your future. Your growth doesn’t have to be linear. Stay curious, stay vocal, and never stop learning.

My biggest challenge at the moment is time. With a large release happening and trying to study for the CAPM exam time is my biggest obstacle. I just remind myself to use time management to my benefit, focus on prioritizing tasks, minimizing distractions, and aligning my daily actions with long-term goals. This boosts productivity, reduces stress, and creates space for growth.

Trust, Loyalty, and Education. Trust, loyalty, and education are the pillars of how I approach both work and life. Trust is foundational — whether I’m coordinating technical teams or supporting stakeholders, I believe in clear communication, accountability, and following through. Loyalty means showing up consistently, supporting my colleagues, and honoring the relationships that drive long-term success. Education, to me, is more than formal learning — it’s a mindset. I stay curious, seek out new tools and certifications, and push myself to grow beyond my comfort zone. In a field that evolves daily, staying a student is not just an advantage — it’s a necessity.