Jennifer Kellner

She is a seasoned quality management and project leadership professional with over 25 years of experience at Kohler Co., currently serving as Quality Manager for Customer Service Field Engineers, where she provides leadership and direction to the Customer Support Engineers. She has held progressively senior roles at Kohler since 1998, including Project Manager, Platform Leader, Senior Quality Project Analyst, and Quality Analyst. In her role as Project Manager, she managed relationships with the largest retail partner, reducing product returns and warranty costs, and implemented Customer Relationship Management software generating $250K in warranty savings. She also reduced warranty costs for Kohler Brand by 44% and Sterling Brand by 18%. She holds a Master's degree in Business and a Bachelor's degree in Computer Programming and Business Administration from Lakeland University. She is recognized as a strategic, results-driven, and collaborative leader who combines deep quality and project management expertise with a commitment to continuous improvement and operational excellence.