Her Story
About Jenny
Jenny Mayers is a Senior Clinical Systems Analyst and healthcare information technology professional with approximately 19 years of healthcare experience, beginning her career in 2007 as a medical assistant. Her early clinical experience provided firsthand insight into the challenges physicians and nurses face when technology becomes an obstacle to patient care. This perspective ultimately inspired her transition into healthcare IT, where she has developed approximately 10 years of experience working with Epic systems and has progressed into senior-level clinical systems roles.
Today, Jenny supports Epic clinical systems across three emergency room departments, focusing on clinical workflow optimization, EMR functionality, system support, and the effective use of technology by physicians, nurses, unit clerks, and other healthcare professionals. Her career includes full-cycle Epic implementation and training experience, including her work as a Senior Epic Clinical Principal Trainer. One of her most notable accomplishments was developing an interactive training curriculum for nurses involved in trauma and code situations. Working with a production company, she helped transform the curriculum into training videos built around realistic clinical scenarios, creating a more engaging approach to preparing nurses for high-pressure clinical environments. Her contributions to developing other analysts have also been recognized through a Mentorship Award.
Jenny's professional philosophy is centered on making technology work for healthcare professionals rather than allowing technology to interfere with patient care. She attributes her success to being goal-oriented, looking toward future opportunities, and refusing to let fear determine her direction. A surgeon who recognized her potential early in her clinical career played an important mentoring role in encouraging her to pursue greater professional opportunities, an experience that later influenced her own commitment to mentoring others. Looking ahead, Jenny sees artificial intelligence and continued healthcare technology integration as significant opportunities for improving clinical workflows and efficiency. She remains focused on helping healthcare professionals spend less time struggling with technology and more time focused on the patients they serve.
Her Interview
Ten minutes with Jenny
01What do you attribute your success to?
I attribute much of my success to being highly goal-oriented and remaining focused on where I want to go rather than allowing fear to dictate my decisions. Throughout my career, I have consistently looked ahead, identified opportunities for growth, and continued moving toward my professional goals.
My clinical background has also played an important role in my success. Because I began my career working directly in patient care, I understand the frustrations physicians and nurses can experience when technology interferes with their ability to focus on patients. That perspective has allowed me to serve effectively as a bridge between clinical teams and healthcare technology.
02What’s the best career advice you’ve ever received?
One of the most influential pieces of career advice I received came from a surgeon who mentored me early in my clinical career. He recognized my potential and encouraged me to believe that I was capable of achieving more professionally.
His confidence in my abilities helped motivate me to pursue opportunities beyond my original clinical role and ultimately contributed to my transition into healthcare information technology. That experience reinforced for me the importance of recognizing potential in others and encouraging people to pursue opportunities they may not yet see for themselves.
03What advice would you give to young women entering your industry?
I would encourage women to focus on where they want to go rather than focusing primarily on what they are afraid of. Having clear goals creates direction and makes it easier to continue moving forward when uncertainty or fear appears.
I also encourage women to trust their abilities and remain willing to evolve. My own career began as a medical assistant and developed into a career as a Senior Clinical Systems Analyst because I recognized an opportunity to combine my clinical experience with technology. I believe it is important to remain open to new possibilities and not allow fear to determine how far you are willing to go professionally.
04What are the biggest challenges or opportunities in your field right now?
I see artificial intelligence and continued technology integration as significant opportunities within healthcare IT. As AI becomes increasingly integrated into healthcare systems, I believe it has the potential to make technology more helpful and efficient for healthcare professionals.
At the same time, my career has taught me that technology must ultimately support the people delivering patient care. My original motivation for moving into healthcare IT came from watching doctors and nurses struggle with electronic medical record systems while trying to remain focused on their patients. For me, the greatest opportunity is continuing to improve healthcare systems so that emerging technologies, including AI, help clinicians spend less time struggling with technology and more time caring for patients.
05What values are most important to you in your work and personal life?
I value determination, growth, mentorship, confidence, and helping others succeed. My career has been shaped by setting goals and continuing to work toward them even when the path initially seemed intimidating.
I also place significant value on using my knowledge and experience to support others. Mentoring new analysts has become an important part of my professional contribution, and receiving a Mentorship Award for that work has been particularly meaningful. Although I do not naturally seek the spotlight, I take pride in knowing that my experience can help others become more confident and successful in their careers.
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