Jessica Smith

Jessica Smith is a seasoned insurance professional with extensive experience in claims adjustment and investigation. She currently serves as a Claims Examiner at USAA Inc., where she leverages her meticulous problem-solving skills and commitment to integrity to assess and resolve complex cases. Jessica’s dedication to fairness and justice has allowed her to navigate intricate insurance claims with precision and efficiency, earning a strong track record of successful outcomes for all parties involved.

Prior to joining USAA, Jessica honed her expertise at GEICO, serving in roles including Major Medical Case Investigator, Senior Investigator, and Litigation Adjuster. She also brings a background in operations and project management, having led teams and projects at Florida Best Quote and Arkon Power. Her leadership experience, combined with her technical knowledge in insurance claims, makes her a versatile and reliable professional in her field.

Jessica holds a Bachelor of Applied Science in Management and Organizational Leadership from St. Petersburg College, with a focus on Project Management. She is also a Certified Injury Claims Adjuster (CICA) through USAA and has pursued additional professional development in conflict resolution and customer escalation management. Beyond her professional pursuits, she is dedicated to community service, volunteering with organizations like Meals on Wheels to support those in need.

• Cica - Certified Injury Claims Adjuster
• How to Handle Conflict and Escalations Before They Turn Legal
• Innovative Customer Service Techniques
• Developing Your Emotional Intelligence
• Accounting Technology Operations

• St. Petersburg College- B.A.Sc.

• Neighborly Care Network