Jessica Smith

Jessica Smith is a dedicated professional with a passion for helping others and creating positive experiences in every role she undertakes. She currently serves as a Supervisor at ResultsCX, where she applies her leadership skills to support teams and enhance customer service operations, including working extensively with Medicare clients. Jessica’s career journey spans multiple roles in care management, customer service, and information technology, reflecting her versatility and commitment to professional growth.

Prior to her current position, Jessica honed her skills at Humana, where she served as a Care Management Support Assistant and Inbound Customer Service Representative, and at FlexNet Networks LLC and WellDyneRx in IT operations roles. Along the way, she became a licensed insurance agent, combining her administrative expertise with her knowledge of healthcare, Medicare, and insurance industries. Her experiences have equipped her with a keen attention to detail, strong problem-solving abilities, and the ability to thrive in fast-paced environments.

Jessica approaches her work with optimism and a focus on spreading positivity, inspired by her personal motto that “positivity breeds positivity.” Her dedication to helping others, paired with her adaptability and leadership, has established her as a trusted professional in both the customer service and healthcare sectors. She continues to inspire those around her while advancing her own career through learning, growth, and service.

• Medicare Certified