Jessie White

I've been in the payments industry for close to 13 to 14 years now, and I got my start through a military spouse who was working at FIS. She helped me get my foot in the door through their graduate training program, which allowed me to be immersed in all the different products FIS made available to their client base. That 6-month training program taught me all about the financial payments industry and SaaS opportunities, and I got to explore different opportunities after that. I never expected this career path, but I always joke with my clients and partners that once you're in payments, there's no escaping. Throughout my career, I've held different roles at different companies, all in payments but on different sides of it. I started as a channel sales coordinator, learning about the different financial institution partners we worked with and providing support to them. That led into a sales operations type role within the same group and product, and eventually I became a channel sales executive managing my own book of business at FIS. That's where I really came to love the partnerships aspect. After 8 years at FIS, I was recruited by the partnerships team at Spreedly, a payment orchestration platform. I didn't know anything about e-commerce payments before that since I had previously worked on a B2B payments disbursement product, but it was a great learning opportunity. I worked with some of the largest payments stakeholders in the world, including global partners like Stripe, WorldPay, and Adyen. That was really fun, really challenging, but really rewarding. After that, I had the opportunity to circle back with some previous employees from my time at Spreedly but at a different company, and that's where I am now at Solutions by Text. I'm straddling a customer success manager plus partnerships role, and that's been really fun as well. What I really love in my current role is that while our company started out more as a messaging platform and has more recently become an embedded payments platform, a lot of our teammates don't have much payments experience. One of my roles, or goals, within my role is to educate our whole team. While I didn't think that training and enablement would be something I really enjoyed, I've seen that it has really helped our team, and knowing that there's been any positive impact means the world to me. I'm able to help our team and help our customers, and even though they're direct customers to us, I look at it as a partnership. I've really enjoyed this role because of that.