Joi West Phalo
Joi West Phalo is a dynamic author, financial professional, and advocate for personal and professional growth. Currently serving as an Associate Personal Banker at Wells Fargo, she combines her expertise in human resources and organizational management with a genuine passion for helping others achieve success. Joi’s professional journey has included key roles in banking, mortgage processing, and nonprofit administration, reflecting her versatility and commitment to excellence across industries. A graduate of Faulkner University with a Bachelor of Arts in Human Resources Management and Services, Joi has built a career grounded in communication, problem-solving, and leadership. She previously served as an Administrative Coordinator at the Center for Fair Housing, where she honed her skills in personnel and talent management, and worked as a Loan Processor at Interfirst Mortgage Company. Her ability to navigate complex processes with efficiency and empathy underscores her dedication to supporting individuals and organizations alike. Beyond her professional achievements, Joi is a published author and inspiring voice in the entrepreneurial community. An inspirational quote from her novel 15.19.23. made an appearance on the Jennifer Hudson Show in the form of a featured coffee mug moment! Whether through her writing, public speaking, or mentoring, Joi is determined to empower others to overcome challenges and realize their full potential. Her work embodies her name — Joi — spreading joy, and encouragement wherever she goes.
• Faulkner University - BA
What do you attribute your success to?
I attribute my success to embracing joy in everything I do — truly embodying the spirit of my name, Joi. I am a published author, with my books released in 15.19.23., and I balance my creative pursuits with a full-time role at Wells Fargo.
What’s the best career advice you’ve ever received?
When God opens a door, walk through it — even if you don’t see the full hallway yet. Your obedience will always lead you to purpose.
What advice would you give to young women entering your industry?
Walk boldly, stay teachable, and don’t let comparison make you question your calling.
What values are most important to you in your work and personal life?
Integrity, consistency, and empathy. I believe how you treat people matters more than any title or platform. I want my life and work to reflect excellence — not perfection, but a heart committed to growth and purpose.
Locations
She Changes Everything & We Change Everything
Irvington, AL 36544