Julia Porter
As Director of Customer Success, I help lead the strategic planning and operational management of our K-12 educational programs at Brainfuse, an online tutoring company that partners with schools and districts nationwide to support student achievement.
A large part of my role is building strong relationships with school and district leaders, from principals to superintendents, and helping ensure they’re getting the most out of our tutoring programs. I work closely with partners to support the success of both high-impact tutoring and on-demand tutoring programs, while also leading a team focused on delivering strong experiences and outcomes for the schools we serve.
What I enjoy most about the role is the opportunity to support schools, educators, students, and internal teams in a way that can create a much broader impact. Knowing the work we do can positively affect thousands of students is what really drives me every day.
• Bachelor's in Education from Ashland University
• Master's in Curriculum and Instruction from Bowling Green State University
What do you attribute your success to?
I really think my success comes down to the people who have supported and believed in me throughout my journey, including mentors, colleagues, educators, and of course my family, who have always encouraged me to continue growing and stepping into new opportunities.
I also think my background in education shaped the way I approach leadership and where I am today. Teaching gave me the opportunity to directly impact students one-on-one, and what motivated me to move into leadership was realizing I could help create an even broader impact by supporting schools, programs, teams, and ultimately more students. That perspective continues to drive me every day and keeps me connected to the purpose behind the work.
What’s the best career advice you’ve ever received?
One of the best pieces of career advice I’ve ever received is to never put limits on what I’m capable of. If you’re willing to learn, work hard, stay adaptable, and continue growing, you can accomplish far more than you probably give yourself credit for.
That mindset has stayed with me throughout my career. I think a lot of growth comes from being willing to step into opportunities before you feel completely ready and trusting that you’ll learn along the way.
What advice would you give to young women entering your industry?
I would encourage young women to trust their voice and not underestimate the value they bring to a team or organization. Early in my career, I think I viewed leadership as being the loudest person in the room or the most authoritative, and over time I realized that some of the strongest leaders lead through empathy, consistency, collaboration, and genuinely supporting the people around them.
I think it’s important to remember that there are many different leadership styles, and you don’t have to change who you are to become an effective leader. Some of the qualities that make someone a great teammate, listener, or problem solver are often the same qualities that make them a strong leader.
I would also encourage young women to stay curious, continue learning, and be willing to take on opportunities that challenge them. Growth usually doesn’t happen all at once. A lot of it comes through experience, stepping outside your comfort zone, and building confidence over time.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in educational technology and customer success right now is making sure support programs don’t just exist, but actually drive meaningful student outcomes. Schools are under a lot of pressure to show academic growth, improve attendance and engagement, and make every dollar count. It’s no longer enough to simply offer tutoring or intervention programs. The focus has shifted to implementation quality, consistency, and measurable impact.
At the same time, I think one of the biggest opportunities is the ability to use technology to create more personalized and accessible learning support for students. When schools, educators, and EdTech partners work closely together, we can provide targeted support that reaches students who may not otherwise get the help they need. I’m especially excited about the opportunity to improve how programs align with classroom instruction, use data more intentionally, and create experiences that truly engage students rather than feeling transactional.
What values are most important to you in your work and personal life?
The values that are most important to me are integrity, relationships, growth, and purpose. In my work, I care deeply about building trust, showing up for people, and doing work that genuinely makes a difference. I’m very relationship-driven, and I think strong communication, collaboration, and consistency are what create successful teams and partnerships.
I also really value perseverance and having a growth mindset. I’ve always believed that if you’re willing to work hard, stay adaptable, and continue learning, you can accomplish things that may have once felt out of reach. That mindset has shaped both my career and personal life.
Personally, my family is the most important part of my life. My husband has always been one of my biggest supporters, and I’m really grateful for the life we’ve built together. Becoming parents has changed my perspective in so many ways and has made me even more appreciative of balance, empathy, and the importance of showing up for the people around you. It’s also reinforced how much I value doing meaningful work and creating a positive impact both personally and professionally.
Locations
Brainfuse
Columbus, OH