Kaelei Guillory
Kaelei Guillory is a Technical Services and Service Desk Supervisor with over 10 years of leadership experience in the Information Technology industry. She currently serves at Mechdyne Corporation, where she leads a global service desk team, oversees SLA performance, and drives operational excellence across large-scale IT support environments. Her work focuses on improving service delivery, strengthening client relationships, and building high-performing teams through structured coaching and mentorship.
She began her career in IT after initially pursuing software engineering but discovering a stronger passion for hands-on technical support and leadership. Over time, she transitioned into service desk operations, where she developed expertise in incident management, performance optimization, and IT service management systems. Her leadership approach is centered on honesty, integrity, and continuous learning, with a strong emphasis on empowering teams to grow and succeed.
Kaelei is also committed to advancing IT culture through mentorship, process improvement, and knowledge sharing. She holds certifications including ITIL 4 and HDI Support Center Manager and actively contributes to developing supportive, efficient, and inclusive workplace environments. Outside of her technical leadership, she engages in community service through Girl Scouts and PTA involvement, reflecting her broader commitment to education and personal development.
• Texas Notary
• ITIL 4 Certification
• HDI Support Center Manager
• Houston Community College – Associate of Science (A.S.), Computer Science
• Houston Community College – Associate of Science (A.S.), Mathematics and Computer Science
• Influential Women 2026
• Influential Women Network
• Girl Scouts of the USA – Brownie Girl Scout Leader
• Georgia PTA – SMS PTSA Secretary
What do you attribute your success to?
I attribute my success to viewing every experience—whether positive or challenging—as a learning opportunity. This mindset has allowed me to stay open-minded, continuously grow, and improve both personally and professionally. Honesty and integrity are also core to how I lead and make decisions, ensuring I approach every situation with transparency and purpose.
What’s the best career advice you’ve ever received?
The best career advice I’ve received is that every experience is a learning experience, whether good or bad. This perspective has helped me stay grounded, resilient, and committed to growth, even during difficult or uncertain moments in my career.
What advice would you give to young women entering your industry?
My advice to young women entering IT is to stick with it and stay committed, even when challenges arise. There will be moments where you are tested or may not be taken seriously, but it’s important to face those situations head-on, learn from them, and continue developing into the best version of yourself. Your voice and ideas matter, so keep using them.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is navigating environments where women in technical roles may not always be taken seriously or may not receive equal recognition for their contributions. However, there are also strong opportunities, especially in bringing creativity into problem-solving, improving processes, and driving automation in service desk operations to enhance efficiency and client support.
What values are most important to you in your work and personal life?
The most important values to me in both my work and personal life are honesty and integrity. I believe in being transparent, doing honest work, and ensuring that communication and decisions are guided by fairness, accountability, and respect for others.