Her Story
About Kaelie
Kaelie Tierney is a Suites Manager and Supervisor at Huntington Bank Field in Cleveland, Ohio, where she works with Aramark. With 15 years of experience in hospitality since graduating high school in 2011, she has worked at venues including the City Club, Union Club, Shorby Club, Renaissance Hotel, Hyatt Hotel, Intercontinental Hotel, and Lola Bistro. Tierney holds a high school diploma with a PSOC program concentration, an Associate's degree in Hospitality from Tri-C earned in 2014, and an Associate's degree in Criminal Justice and Crime Scene Technology from Lakeland Community College earned in 2011. She maintains certifications in CPR, ServSafe, Salesforce administration, and Toast systems. Tierney specializes in banquet services and event management and credits her grandfather, a bail bondsman and small businessman, and her husband for her success, following advice to love what you do to avoid daily regret and build a lasting legacy.
Her Interview
Ten minutes with Kaelie
01What do you attribute your success to?
I attribute my success to my grandfather and my husband. My grandfather was a well-known bail bondsman and small businessman who taught me to love what you do or you'll regret it every day. My husband pushes me to pursue certifications and opportunities like working with Aramark at Huntington Bank Field, and supports our family while I work.
02What’s the best career advice you’ve ever received?
My grandfather advised that if you don't enjoy or love doing something, you're going to wake up every day and regret it. If you do something you love, it'll feel effortless. That creates a lifetime legacy.
03What advice would you give to young women entering your industry?
Love what you do, whether on the ground floor or in corporate. Provide the best hospitality that you would like to be provided to you. Bring people out of their shell to create a true hospitable environment.
04What are the biggest challenges or opportunities in your field right now?
The biggest challenge is keeping up with ever-growing technology and new systems for ordering, admin, and service steps. Traditional workers are afraid of the complexity, so the opportunity is collaborating across generations to integrate technology while maintaining hospitable experiences.
05What values are most important to you in your work and personal life?
Enjoying what I'm doing in life is core. Building and retaining connections for mentorship and advice. Holding family true and near, balancing professional career with family time.
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