Kaitlin Chapman
Kaitlin Chapman is a Strategic Account Executive at Envoy, where she helps companies reimagine how they connect with their customers by leading the full sales cycle and delivering tailored solutions that create long-term value. With over seven years of experience in sales strategy and client relationship management, Kaitlin has built a career defined by her ability to foster enduring partnerships and drive revenue growth through innovative approaches.
Before joining Envoy, Kaitlin spent more than four years at Zendesk, where she consistently surpassed quota targets and earned recognition for her performance, including President’s Club attainment, Commercial East Ambassador, and “Top Hustler” award for achieving 195% of annual targets. She also contributed to advisory groups and participated in leadership-selected programs, reflecting her reputation as both a high performer and a team leader. Earlier in her career, she held key sales roles at Splunk, Rigor, and Carvana, where she honed her expertise in relationship building, customer experience, and strategic account management.
Kaitlin holds a Master’s degree in Community Development and Partnerships from Georgia State University, where she graduated with a 3.98 GPA, and a Bachelor’s degree in Child and Family Development from Georgia Southern University. She has also earned certifications as a Zendesk Partner Sales Specialist and Zendesk Partner Sales Expert, further strengthening her ability to align client needs with best-in-class technology solutions.
Outside of work, Kaitlin is passionate about live music, giving back to her community, and volunteering with organizations such as Nuçi’s Space and the Boys and Girls Clubs. She continues to build her career on the values of adaptability, perseverance, and relationship building, all while inspiring others through her journey of growth and achievement.
• Zendesk Partner Sales Specialist - 2025
• Zendesk Partner Sales Expert - 2025
• Georgia Southern University - Bachelors
• Georgia State University - Masters
What do you attribute your success to?
I attribute my success to the incredible mentors who have shaped my journey. My grandmother, Ruby Jean Chapman, has always been a guiding light—she raised an amazing family, and I’ve always looked up to her. In addition, I have been fortunate to have two remarkable mentors, Laura Ragsdale and Stephanie Elesser, whose guidance and encouragement have been invaluable. Their support has helped me achieve several awards throughout my career.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is simple: always be yourself. In tech, it’s easy to feel pressure to fit into whatever mold seems most accepted at the table, but authenticity is your biggest differentiator. Pair that with being intentional in the work you choose to take on, the relationships you invest in, and the goals you set for yourself. That combination right there authenticity and intentionality has guided every step of my career.
What advice would you give to young women entering your industry?
My advice to young women entering the industry is to be curious and confident. Don’t allow obstacles to prevent you from reaching your goals. Seek out mentorship and build your network, as these connections will provide guidance, perspective, and opportunities that can help propel your career forward.
What values are most important to you in your work and personal life?
I value hard work above all, believing that dedication and perseverance are the keys to personal and professional success. By putting in the effort and staying focused, I’ve learned that achievement naturally follows, and it’s this principle that continues to guide me every day.
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