Kaitlin Toney, MBA
Kaitlin Toney, MBA, is a Principal Administrative Business Partner in Field Operations at Genentech, where she has spent six years advancing strategic initiatives across Virginia, Washington, D.C., and Baltimore. She manages multiple field sales teams, translating executive priorities into actionable plans while driving accountability and operational excellence. Known for her ability to lead without formal authority, Kaitlin serves as a trusted partner and thought leader for senior leadership, blending strategic insight with a deep understanding of team dynamics. Before joining Genentech, Kaitlin built a broad foundation in healthcare operations through roles at the Crohn's & Colitis Foundation, a med-tech startup in California, and Children's Hospital Colorado. These experiences allowed her to hone her expertise in project management, cross-functional coordination, and performance optimization across complex healthcare environments. She recently earned her MBA from University of Maryland Global Campus and was elected to the Phi Kappa Phi Honor Society, further strengthening her skills in strategic planning and organizational leadership. Kaitlin’s work is uniquely informed by her personal experience as a patient. Diagnosed with Chronic Spontaneous Urticaria shortly before joining Genentech, she has firsthand knowledge of the impact of innovative treatments, receiving care with Xolair. This perspective fuels her commitment to patient-centered healthcare and inspires her advocacy efforts, including speaking at national healthcare meetings. Beyond her professional focus, Kaitlin enjoys reading, exercising, cooking, and exploring the city, and she is passionate about contributing to local nonprofits and community initiatives.
• Creating a Culture of Strategy Execution
• University of Maryland Global Campus - MBA
• External Impact Award
• Outcomes Accelerator Award
• Phi Kappa Phi Honor Society
What do you attribute your success to?
Resilience, at its core, but if I'm being honest, it often looks a lot like stubbornness. I’ve been fortunate to have strong role models who showed me what it looks like to keep going, even when things don’t go as planned. There have been moments in my career and personal life where the easier choice would have been to stop, to settle, or to take the safe path. I didn’t, not because I was always confident it would work out, but because I wasn’t willing to quit on myself. I’ve had to bounce back more than once - from a company shutting down, to navigating a health diagnosis, to starting over in a new city more than once. Each time, I had a choice. And each time, I chose to keep going and find opportunity in the disruption.
What’s the best career advice you’ve ever received?
The best career advice I've received came from my dad. He built his life from the ground up through sheer determination, and he always told me: have a Plan A, a Plan B, and a Plan C.
At the time, it felt like practical advice. But looking back, it was really a mindset. It’s not about expecting things to go wrong, it’s about being prepared enough that no single setback can define your path. My career has reflected that. Plan A hasn’t always worked out, and I’ve found myself pivoting more than once. But those pivots weren’t failures, they were redirections that ultimately led to better opportunities than I originally thought.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to stop waiting until you feel ready. Truthfully, I’ve never felt fully ready, and I’ve often wrestled with doubts about being qualified, prepared, or settled enough. The women who succeed are the ones who move forward despite fear - they take action even when it feels uncomfortable. My approach has been to find the right people to support me, protect my energy, and keep building, even if things aren’t perfect. Progress comes from persistence, not perfection.
What are the biggest challenges or opportunities in your field right now?
Biotechnology is evolving rapidly, creating tremendous opportunities for innovation in patient care. I believe the greatest opportunity lies in strengthening collaboration between scientists, business leaders, and patient communities to ensure that medical breakthroughs translate into meaningful, real-world outcomes.
What values are most important to you in your work and personal life?
Equity and growth and I'll tell you where both come from. Equity I learned from my Dad. He started with nothing and built his life through hard work, and that stuck with me. I've carried it into everything - into how I think about operations in biotech, and into how I show up for people around me. I don't like when the playing field isn't level. It bothers me enough to want to change it. Growth is more personal. I don't want to be the same person I was five years ago. I want to be better, smarter, more self aware. I need to keep growing, which is why I went back for my MBA.
Locations
Genentech
Frederick, MD 21702