Kasey Cooper

I started my career with a degree in psychology and human development, but after graduation, I realized that wasn't quite the path I wanted to take. Through networking within my hospitality connections, I landed a receptionist position at a marketing agency and immediately fell in love with the work. The agency recognized my potential and moved me up to project management, then to account manager, and eventually to my current role as senior account manager. In this position, I serve as the client advocate within the agency. My key responsibilities include ensuring clients are happy and that everything they came to us for is being delivered, whether that's a rebrand or updating their marketing strategy as a whole. My number one goal is to keep clients satisfied while making sure everything is on time, on schedule, and on budget. One of my biggest challenges is helping clients understand when they need a different strategy than what they originally came to us for. I'm very good at seeing both sides of a conversation, which gives me strong communication skills between the agency and the client. I can explain why we understand what they came for, but also help them see our perspective and find the middle ground. The value I bring is empathy and compassion for both sides, helping my team understand the client's needs while also advocating for the best strategy for their long-term success.