Her Story
About Kassie
Kassie Vivetter is a dynamic hospitality professional based in the Greater Chicago Area, with over 13 years of experience in front-of-house operations, guest services, and team leadership. She currently works in hospitality management roles where she oversees guest experiences, coordinates events, and ensures seamless daily operations across high-traffic venues. Known for her strong communication skills and team-oriented approach, Kassie has built a reputation for delivering exceptional service and maintaining operational excellence in fast-paced environments.
Throughout her career, Kassie has held progressive roles including Guest Services Specialist, Event Supervisor, Maitre D’, and Front-of-House Manager at respected Chicago establishments such as Smyth + The Loyalist, Hogsalt, VU Rooftop Bar, Forrest Solutions, and Tishman Speyer. In these roles, she has been responsible for managing reservations, training and mentoring staff, coordinating private events, and ensuring VIP and guest satisfaction. Her expertise lies in anticipating guest needs, resolving service issues efficiently, and creating memorable hospitality experiences.
Kassie earned a Bachelor of Arts in Marketing from Western Illinois University and later pursued additional training in Information Technology through Climb Hire. She is also committed to community service, volunteering with organizations such as the Greater Chicago Food Depository and the American Red Cross. Kassie attributes her success to dedication, faith, and strong professional relationships, and she is passionate about fostering integrity, growth, and excellence within the hospitality industry.
Her Interview
Ten minutes with Kassie
01What do you attribute your success to?
I attribute my success to my dedication, my faith, and my family. I am also deeply grateful for the sense of family I have built within my professional community and field, as well as the support and grounding I receive from my family at home.
02What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to do what you love. If you’re not leaving work at the end of the day feeling tired but fulfilled and happy, then it may not be your true passion.
03What advice would you give to young women entering your industry?
I would advise young women entering my industry to always keep their head up and stay confident in who they are. Throughout life and work, there will be challenges and pressures that try to shape you into what others expect, but it’s important to stay grounded, focused, and true to yourself. When you carry yourself with confidence and purpose, it naturally draws others in and helps you move forward with strength, no matter the obstacles.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field right now is the lack of representation of women in leadership positions, especially in an industry like hospitality that has traditionally been male-dominated. Having a platform as a woman in a position of power is still not as common as it should be. Workforce management is another ongoing challenge, particularly with high turnover and the difficulty of maintaining long-term retention in such an intense and demanding environment. At the same time, these challenges also highlight opportunities to create more inclusive leadership and build stronger, more sustainable teams within the industry.
05What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are integrity, caring for people, and personal growth. I strive to lead with honesty and consistency, while also ensuring that I treat others with respect and empathy. A key part of my role involves supporting and mentoring others, so I take seriously the responsibility of setting a strong example and giving people the tools they need to succeed.
Join Influential Women and start making an impact. Register now.